Zania McCullers
Raleigh,NC
Summary
Experienced healthcare team member proficient in biological specimen collection, mobility assistance and emergency situation management. Demonstrated strengths in building relationships, prioritizing tasks and managing time effectively. Hardworking and dedicated professional.
Overview
5
5
years of professional experience
Work History
Pca/Caregiver
Dynamic Healthcare services
Raleigh, Nc
07.2022 - Current
- Managed household duties such as grocery shopping and errand running for clients who are unable to do so themselves.
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Provided personal care assistance to elderly and disabled individuals in their homes, including bathing, dressing, grooming, transferring, toileting and feeding.
- Assisting with daily tasks like bathing, dressing, grooming, and using the toilet
- Helping patients who can't move on their own, including transferring and ambulating
- Ensuring patients receive their medication on time, and assisting with certain oral medications
- Preparing meals or helping patients eat, and providing nourishment between meals
- Doing light housekeeping to maintain a clean environment
- Providing emotional support to patients and their families
- Checking vital signs and recording intake and output information
- Keeping patients mentally engaged by participating in activities with them, or accompanying them on activities outside the home
- Educated families about proper nutrition for their loved ones in order to maintain good health.
- Assisting with daily tasks like bathing, dressing, grooming, and using the toilet
- Helping patients who can't move on their own, including transferring and ambulating
- Ensuring patients receive their medication on time, and assisting with certain oral medications
- Preparing meals or helping patients eat, and providing nourishment between meals
- Doing light housekeeping to maintain a clean environment
- Providing emotional support to patients and their families
- Checking vital signs and recording intake and output information
- Keeping patients mentally engaged by participating in activities with them, or accompanying them on activities outside the home
- Recorded patient conditions and vital signs before and after medical operations.
- Gave reminders about hygiene practices like brushing teeth or combing hair.
Mail Sorter/Machine Operator/Assembler
DHL
Raleigh, NC
05.2021 - 01.2022
- Managed inventory levels by ordering supplies when needed.
- Maintained accurate records of all processed items.
- Organized work area regularly for efficient operation of tasks.
- Performed data entry into computerized databases for tracking purposes.
- Performed daily maintenance activities on machines such as lubricating parts and cleaning equipment components.
- Delivered mail within the facility using carts or vehicles as required.
- Prepare incoming and outgoing mail for distributionExamine, sort, and route mailLoad, operate, and occasionally adjust and repair mail processingSorting, and canceling machineryKeep records of shipments, pouches, and sacks and other duties related to mail handling within the postal service.
- Assisted customers with completing change of address and mail hold forms.
- Operated mail processing equipment and manually sorted mail.
Package Handler
FedEx ground
Raleigh, NC
09.2021 - 12.2021
- Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
- Assembled containers or crates for large shipments using hand tools and power tools.
- Managed time efficiently to meet or exceed productivity targets.
- Followed safety procedures when operating heavy machinery such as forklifts and pallet jacks.
- Maintained accurate inventory records of incoming and outgoing shipments.
- Secured items in truck by strapping over protective padding.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Sorted packages to appropriate slide, line or belt for final distribution.
Order Puller/Packer
Advanced Auto Parts
Raleigh, Nc
07.2021 - 12.2021
- Placed products on conveyors for final wrapping and shipment.
- Marked and labeled containers with accurate shipping information to prevent delays.
- Tracked inventories and input equipment counts into warehouse databases.
- Maintained an organized work area and kept inventory neat and orderly.
- Pulled products off shelves and followed instructions to box up orders according to customer specifications.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
- Followed all safety protocols while operating machinery such as forklifts.
- Weighed and measured products and materials to meet regulatory requirements.
- Prepared shipment labels.
- Organized goods on racks according to size and type for easy retrieval.
- Confirmed items picked for orders by keying codes into system.
- Stored and organized items in tool or supply rooms, allowing for easy retrieval.
- Reviewed packing slips and other documentation to properly box requested items for shipment.
- Checked for accuracy of items pulled and ensured that all orders were complete.
- Reported any damaged or defective items found during order picking process.
- Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
Housekeeping
Northridge country club
Raleigh, Nc
10.2020 - 01.2021
- Responded promptly to guest inquiries regarding housekeeping services.
- Stocked linen closets with amenities for housekeeping staff.
- Performed light housekeeping duties such as laundry, vacuuming, dusting.
- Performed light housekeeping duties related to resident care.
- Performed light housekeeping duties including laundry and cleaning.
- Performed light housekeeping tasks in patient rooms.
- Responded promptly to requests from guests regarding housekeeping needs.
- Managed payroll information for housekeeping staff members.
- Supported housekeeping staff with additional linen needs during peak times.
- Responded promptly and professionally to guest inquiries regarding housekeeping services.
- Conducted regular performance reviews for housekeeping staff members.
- Coordinated housekeeping staff schedules and assignments.
- Carried out daily housekeeping duties including vacuuming floors, dusting shelves.
- Scheduled housekeeping staff according to occupancy levels.
- Oversaw shift changes by monitoring housekeeping standards.
- Developed standard operating procedures for housekeeping operations.
- Performed housekeeping duties, including laundry, vacuuming and dusting.
- Assisted with light housekeeping tasks including laundry, dusting and vacuuming.
- Maintained a clean working environment through regular housekeeping duties.
- Performed light housekeeping tasks including laundry, vacuuming and cleaning.
- Performed light housekeeping duties such as dusting, vacuuming, laundry.
- Performed light housekeeping duties for patients' rooms.
- Supervised housekeeping staff to ensure cleanliness standards were met.
- Maintained accurate records of housekeeping activities for future reference.
Customer Service Call Center Agent
MCI Telecommunications
Iowa , FL
01.2020 - 07.2020
- Managed customer expectations by clarifying needs, identifying options, and recommending products and services.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Answered customer inquiries via telephone and email in a timely manner.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Escalated complex issues to higher levels when necessary while providing updates to the customer on progress status.
- Assisted customers with inquiries and transactions to meet productivity goals and achieve profit growth.
- Navigated through computer systems to review information and respond appropriately to callers.
- Ensured compliance with applicable laws and regulations related to call center activities.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Updated customer accounts, addresses and contact information within call management databases.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Excelled in exceeding daily credit card application goals.
- Routed emergency calls appropriately based on established protocols.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Consulted with customers to resolve service and billing issues.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Maintained strong call control and quickly worked through scripts to address problems.
- Reviewed customer feedback surveys for areas of improvement within the department.
Education
High School Diploma -
High School Diploma
Raleigh, Nc 06-2020
Skills
- Mobility support
- Diabetes management
- Oxygen therapy
- Adaptive equipment knowledge
- Medication reminders
- Meal preparation
- Safety awarenessCommercial cleaning
Communication skills
Floor care
Microsoft Excel
Janitorial experience
Customer service
- Troubleshooting
- Data entry
Microsoft Office
Computer skills
Heavy lifting
Phone etiquette
Warehouse experience
- Residential Cleaning
- Team Work Customer service
- Warehouse experience
- Typing Software troubleshooting
- Outbound calls Windows
- Research Help Desk Merchandising
- Cold calling Scripting Order
- Customer support
- Custodial experience
- Medical terminology
Timeline
Pca/Caregiver
Dynamic Healthcare services
07.2022 - Current
Package Handler
FedEx ground
09.2021 - 12.2021
Order Puller/Packer
Advanced Auto Parts
07.2021 - 12.2021
Mail Sorter/Machine Operator/Assembler
DHL
05.2021 - 01.2022
Housekeeping
Northridge country club
10.2020 - 01.2021
Customer Service Call Center Agent
MCI Telecommunications
01.2020 - 07.2020
High School Diploma -
High School Diploma