Zania Worthey
Dallas,GA
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
7
7
years of professional experience
Work History
Supervisor of Operations
Costco
2900 Cumberland Mall Atlanta Ga 30339
12.2019 - Current
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Devised processes to boost long-term business success and increase profit levels.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Adapted quickly to changing business needs, ensuring the operations team was always prepared for any shifts in demand or industry trends.
Manager of Operations
McDonald's
2049 Cobb Parkway Kennesaw 30144
09.2016 - Current
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reported issues to higher management with great detail.
- Interacted well with customers to build connections and nurture relationships.
- Developed strong relationships with suppliers, resulting in reduced costs and better quality products.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Created and executed strategic plans aimed at increasing profitability while maintaining exceptional customer service standards.
Education
BBA - Exercise Science
Kennesaw State University
Kennesaw, GA05.2024
Skills
- Six Sigma Methodologies
- Goal Setting
- Inventory Management
- Quality Assurance
- Staff Scheduling
- Decision-Making
- Employee Supervision
- Coaching and Mentoring
Timeline
Supervisor of Operations
Costco
12.2019 - Current
Manager of Operations
McDonald's
09.2016 - Current
BBA - Exercise Science
Kennesaw State University