Zaniya Burrows
Killeen,TX
Summary
Dynamic and detail-oriented professional with a proven track record at Frito-Lay, excelling in customer service and inventory management. Adept at enhancing product visibility and minimizing losses through critical thinking and effective teamwork. Recognized for adaptability and strong communication skills, consistently achieving high customer satisfaction ratings.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Psychology Major who wants to work in pediatrics with a good sense of authority and problem- solving skills. I am someone who knows how to apply the things I've learned to my everyday life.
Overview
2
2
years of professional experience
Work History
Events
Paul Quinn College/ Tajae Brown
08.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Developed and maintained courteous and effective working relationships.
- Operations and Logistics
Shelf Merchandising Specialist
Frito-Lay
05.2024 - 06.2024
- Minimized expired or damaged inventory losses through diligent monitoring and removal of compromised items from shelves.
- Reduced out-of-stock occurrences by diligently monitoring product availability and promptly restocking shelves.
- Provided exceptional customer service, promptly assisting shoppers in locating desired items on the shelves.
- Increased product visibility by creating eye-catching shelf displays, resulting in higher sales.
- Enhanced store aesthetics by strategically organizing and displaying products on shelves.
- Streamlined inventory management by maintaining accurate records of stock levels and replenishment needs.
- Participated in team training sessions, learning innovative techniques for effective shelf merchandising practices.
Online Personal Shopper
Walmart
11.2023 - 04.2024
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Helped customers locate products and checked store system for merchandise at other sites.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Demonstrated a keen eye for detail in selecting high-quality products that met customers'' exact specifications.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Enhanced customer satisfaction by providing personalized shopping recommendations based on individual preferences and needs.
- Collaborated with fellow personal shoppers to exchange insights and best practices for maximizing client satisfaction.
- Optimized online shopping interfaces for ease of use, assisting users in navigating the platform effectively.
Child Caregiver
Little Minds Big Thoughts
09.2023 - 11.2023
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Ensured child safety through diligent supervision and adherence to established protocols.
- Administered first aid when necessary, maintaining a calm demeanor during emergencies and handling situations effectively.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Created a safe environment through routine inspections of play areas, toys, and equipment for potential hazards.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Collaborated with parents to develop individualized care plans addressing specific needs of their children.
- Implemented creative problem-solving techniques to address challenges faced while caring for multiple children simultaneously.
- Managed behavioral issues effectively by implementing positive reinforcement strategies and setting clear expectations.
- Assisted with homework completion, reinforcing subject matter comprehension and academic success.
- Promoted healthy habits by encouraging regular exercise, outdoor play, and nutritious meals.
- Supported cognitive development with age-appropriate learning materials and engaging educational games.
- Developed fine motor skills with hands-on activities such as arts and crafts or puzzles.
- Improved communication skills by engaging children in age-appropriate conversations and active listening.
Cook Shift Leader
Zaxbys
01.2023 - 07.2023
- Maintained a clean and organized workspace, adhering to health department standards for safety and sanitation.
- Demonstrated exceptional multitasking abilities by overseeing multiple cooking stations simultaneously while maintaining quality control standards.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Successfully managed inventory and reduced waste by carefully monitoring food usage and rotating stock.
- Enhanced customer satisfaction by consistently delivering high-quality meals in a timely manner.
- Trained and mentored new cooks, resulting in increased productivity and improved teamwork within the kitchen staff.
Education
No Degree - Psychology
Paul Quinn College
Dallas05-2028
High School Diploma -
Robert M. Shoemaker High School
Killeen, TX05-2023
Skills
- Teamwork and collaboration
- Customer service
- Problem-solving
- Friendly, positive attitude
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Organizational skills
- Computer skills
- Calm under pressure
- Active listening
- Decision-making
- Problem resolution
- Verbal communication
- Retail operations management
- Stocking supplies and retail products
- Interior retail displays
- Retail knowledge
Timeline
Events
Paul Quinn College/ Tajae Brown
08.2024 - Current
Shelf Merchandising Specialist
Frito-Lay
05.2024 - 06.2024
Online Personal Shopper
Walmart
11.2023 - 04.2024
Child Caregiver
Little Minds Big Thoughts
09.2023 - 11.2023
Cook Shift Leader
Zaxbys
01.2023 - 07.2023
No Degree - Psychology
Paul Quinn College
High School Diploma -
Robert M. Shoemaker High School
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