Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zaniya Byrd

Charlotte

Summary

Fast and accurate warehouse worker with 3+ years experience maintaining picking and packing speeds in the top 90% and having 100% packing specs. Knowledgeable of warehouse duties and cutting down wastes. Friendly and detail oriented customer service professional with 2+ years of experience handling inquiries, resolving complaints, and improving customer satisfaction. Dedicated to providing exceptional service and enhancing brand loyalty. Dedicated and customer-focused fast food cashier with over 4 years of experience in various fast food service roles, skilled in cashiering, order taking, and ensuring exceptional customer care in fast-paced environments, committed to upholding sanitation and etiquette standards essential to the industry. Dynamic and detail-oriented professional with extensive experience at FedEx, excelling in packing and shipping operations. Proven ability to enhance warehouse safety and efficiency through effective use of barcode scanners and strong teamwork. Recognized for consistently delivering high-quality service while maintaining a clean workspace and ensuring timely package processing. Assisted with daily living tasks, including personal hygiene, ambulation, and toileting, while maintaining dignity and respect. Engaged clients in meaningful activities, providing companionship and emotional support to improve their quality of life. Managed household tasks, errands, and transportation to medical appointments, contributing to the overall well-being of the client.

Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

Hardworking Warehouse Packer with expertise in material handling equipment. Monitors demand to maintain output capacity and meet challenging production goals. Consistently recognized for performance and preparing high volume of shipments.

Dedicated professional trained in picking, packing and shipping orders. Delivers reliable service against daily targets with superior work ethic and team-oriented mindset. Successful at supporting accomplishments and maintaining safety standards.

Experienced professional with skills in operating equipment, organizing supplies and packing high numbers of boxes each day. Knowledgeable about optimal box organization, palletizing, and loading strategies.

Efficient Warehouse Packer known for high productivity and ability to complete tasks swiftly. Specialize in inventory management, order processing, and packaging techniques. Excel in time management, teamwork, and adaptability, ensuring smooth operations in fast-paced environments. Committed to maintaining safety standards and achieving package handling objectives with precision.

Overview

8
8
years of professional experience

Work History

Warehouse Packer

FedEx
Charlotte
04.2024 - 01.2025
  • Prepares packages for shipment by sorting, scanning, packing, and labeling them in a fast-paced warehouse environment.
  • Manually moving packages, accurately reading labels to determine destinations, and using equipment like scanners and pallet jacks to manage shipments.
  • Read labels and use scanners to determine the correct destination for packages and track shipments.
  • Ensure packages are properly packed, secured, and sealed to prevent damage during transit.
  • Maintain a clean and safe workspace and report any issues to a manager.

Customer Service Representative (WFH)

Spectrum
Charlotte
01.2023 - 02.2024
  • Providing remote customer support, such as technical troubleshooting for internet/phone services, handling billing inquiries, and managing customer accounts via chat, email, or phone.
  • Interacting with customers through online chat, phone calls, or email to address inquiries about their Spectrum services.
  • Troubleshooting technical problems with internet, phone, and cable services.
  • Maintaining clear and consistent communication with customers and internal teams to ensure effective problem-solving.

Assembly Line Worker

Saddle Creek Logistics Services
Harrisburg
07.2022 - 01.2023
  • Operated machinery according to blueprints while conducting quality checks on products.
  • Maintained clean and safe work area to enhance operational efficiency.
  • Reported production issues to supervisor for swift resolution.
  • Adhered to safety protocols to ensure compliance and workplace safety.
  • Collaborated with team members to meet production goals and maintain schedules.
  • Executed repetitive tasks while standing for extended periods, ensuring productivity.

Busser

Giacomos Italian Restaurant
Charlotte
01.2021 - 06.2022
  • Maintained high cleanliness standards throughout dining area by clearing and resetting tables.
  • Delivered food and beverages promptly to support servers and enhance service speed.
  • Stocked supplies effectively to ensure operational efficiency during service hours.
  • Demonstrated exceptional customer service skills while managing high-pressure situations.
  • Collaborated with team members to improve overall service quality.
  • Executed tasks efficiently, balancing physical demands of the role.

Cashier

Jack in the Box
Concord
03.2020 - 12.2020
  • Delivered exceptional customer service by accurately processing orders and managing payments.
  • Operated cash register, handling cash and card transactions efficiently.
  • Prepared food and beverages while maintaining restaurant cleanliness standards.
  • Greeted customers to create a welcoming atmosphere and enhance experience.

Security Guard (Unarmed)

Synergy Solutions
Summerville
01.2019 - 02.2020
  • Patrolled premises on foot and by vehicle 4-5 times a shift, reducing cases of theft by 19%.
  • Conducted routine checkups of security equipment/systems 3 times per week, troubleshooting and completing maintenance.
  • Directed 200+ customers, employees and visitors to locations within the premises while on shift, escorting them as needed.
  • Wrote daily shift reports and submitted 98% before end of shifts.
  • Reported alarms, incidents, crimes.

In Home Caregiver

self employed
Charlotte
08.2016 - 03.2018
  • Provided compassionate, in-home support for elderly clients, assisting with bathing, dressing, grooming, and meals to promote independence.
  • Administered medications as prescribed and monitored client conditions, reporting changes to family members and healthcare professionals.
  • Performed light housekeeping duties, including laundry and meal preparation, to ensure a safe and healthy living environment.

Education

High school diploma - GED

Rocky Ridge High School
Mint Hill, NC

Skills

  • Printing
  • Infants
  • Caregiving
  • Picking & packing
  • Good communication
  • Babysitting
  • Climbing
  • Problem-solving
  • Surveillance
  • Customer service
  • Fast learner
  • Time management
  • Barcode scanning
  • Computer operation
  • Computer literacy
  • Technical Proficiency
  • Warehouse experience

Timeline

Warehouse Packer

FedEx
04.2024 - 01.2025

Customer Service Representative (WFH)

Spectrum
01.2023 - 02.2024

Assembly Line Worker

Saddle Creek Logistics Services
07.2022 - 01.2023

Busser

Giacomos Italian Restaurant
01.2021 - 06.2022

Cashier

Jack in the Box
03.2020 - 12.2020

Security Guard (Unarmed)

Synergy Solutions
01.2019 - 02.2020

In Home Caregiver

self employed
08.2016 - 03.2018

High school diploma - GED

Rocky Ridge High School
Zaniya Byrd