Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zaniya Hall

Brooklyn,NY

Summary

Reliable and hardworking professional works autonomously or in teams to serve several customers per shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Overview

13
13
years of professional experience

Work History

Bartender Supervisor

Suger Factory
Queens , NY
08.2021 - Current
  • Conducted inventory of supplies, liquor and beer.
  • Trained new bartenders on proper alcohol handling techniques and customer service etiquette.
  • Monitored daily sales transactions to ensure accuracy.
  • Assisted in resolving customer complaints or issues quickly and courteously.
  • Enforced all state laws pertaining to the sale of alcohol, tobacco, food items.
  • Provided exemplary customer service at all times while interacting with patrons.
  • Maintained accurate records of financial transactions using POS systems.
  • Reported any discrepancies in cash register funds to management.
  • Oversaw the opening and closing procedures including counting money drawers and preparing bank deposits.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.

Supervisor

Red Lobster Restaurant
Brooklyn, NY
10.2017 - 08.2021
  • Directed and supervised team of 15 employees in daily operations.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
  • Complied with company policies, objectives and communication goals.
  • Identified needs of customers promptly and efficiently.
  • Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
  • Performed monthly inventory checks to ensure sufficient stock levels for all products.
  • Assisted in creating budgets for departmental expenses including personnel costs.
  • Evaluated employee performance through periodic reviews and documented results accordingly.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Responded to customer questions regarding products, prices and availability.

Sales Cashier

Forever 21
New York, NY
05.2011 - 11.2014
  • Greeted customers and responded to inquiries in a friendly and professional manner.
  • Scanned items, accepted payments, and provided change as necessary.
  • Counted money in cash drawers at the beginning of shifts to ensure that amounts were correct and that there was adequate change.
  • Processed returns and refunds according to company procedures.
  • Answered customer questions regarding store policies, products, services, prices.
  • Verified credit card transactions using POS system software.
  • Balanced daily sales reports with receipts from each register at the end of shift.
  • Performed cashier opening and closing duties such as counting out tills and preparing deposits for bank runs.
  • Operated cash registers efficiently and accurately during peak times.
  • Greeted customers promptly and asked detailed questions to quickly determine needs.
  • Reconciled cash register at end of shift by balancing cash, credit cards and checks.
  • Promoted and advertised sales, discounts and special promotions to generate revenue and build client loyalty.
  • Counted money in cash drawers at beginning of shift to verify correct amounts and adequate change.
  • Greeted customers promptly and responded to questions.

Education

High School Diploma -

Clara Barton High School
901 Classon Ave Brooklyn NY
06-2011

Skills

  • Customer Engagement
  • Payment Processing
  • Health codes compliance
  • Food Service
  • Menu Memorization
  • Team motivation
  • Workplace Safety
  • POS System Operation
  • Outgoing Personality
  • Outstanding customer service
  • Customer Service
  • Cash and credit transactions
  • Engaging personality
  • Organizational ability
  • Cash Register Operation
  • Customer service expertise

Timeline

Bartender Supervisor

Suger Factory
08.2021 - Current

Supervisor

Red Lobster Restaurant
10.2017 - 08.2021

Sales Cashier

Forever 21
05.2011 - 11.2014

High School Diploma -

Clara Barton High School

Similar Profiles

CREATE PROFILE
Zaniya Hall