Zaniya Hardy
Las Vegas,NV
Summary
Results-oriented professional with a proven track record of excelling in diverse roles across the hospitality and administrative sectors. As a hostess, I've honed my exceptional customer service and organization skills, ensuring seamless guest experiences and efficient table management. My experience as a cashier/server has equipped me with strong communication and multitasking abilities, delivering top-notch service in fast-paced restaurant environments. Additionally, my background as an administrative assistant has further enhanced my attention to detail, time management, and office management capabilities. Seeking to leverage my versatile skill set to contribute positively to a team and deliver exceptional results in any role.
Overview
5
5
years of professional experience
Work History
Server/Cashier
Chick-fil-A
06.2019 - 03.2020
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
- Used POS system to enter orders, process payments and issue receipts.
Volunteer
NARF
12.2018 - 05.2019
- Maintained detailed records of animal care and feeding schedules to track animal care and history.
- Monitored health of animals, reporting any issues to shelter staff for resolution.
- Assisted with adoption process by providing information about animals to potential adopters.
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Provided companionship and comfort to animals in need of extra love and attention.
Volunteer
Justice for Children
01.2021 - 05.2021
- Reviewed incoming emails and sorted them accordingly
- Used my critical thinking skills to break down problems.
- Communicated pertinent information to clients via phone, email, and mail.
- Contacted clients to schedule appointments and discuss progress of cases.
- Interviewed clients to obtain information relevant to cases.
- Reviewed, edited and proofread litigation for proper grammar, spelling and punctuation.
- Collaborated with attorneys to develop strategies for each case.
Server/Cashier
Burger King
09.2021 - 01.2022
- Recommended products to customers thoroughly explaining details
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Handled cash with high accuracy and took care to check bills for fraud.
Administrative Assistant
Picture Podium LLC.
01.2022 - 05.2023
- Answered phone system,delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Educated customers on products and services offered
- Coordinated and scheduled meetings and conference calls for clients to optimize sales.
- Developed strategies to streamline and improve setup process.
- Scheduling and calender management
- Stayed current with industry trends and emerging platforms to identify opportunities for expanding the brand's online presence.
Host/Hostess
Lazy Dog
05.2023 - Current
- Greeted and seated guests with a friendly and welcoming demeanor, ensuring a positive first impression.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Completed daily side work and opening and closing duties without fail.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Provided patrons with estimated waiting times during peak service hours.
- Opened and closed seating sections according to volume of guests.
Education
Nevada State High School
Las Vegas, NV05.2022
High School Diploma -
Centennial High School
Las Vegas, NV05.2022
College of Southern Nevada
Las Vegas, NV06.2021
Great Basin College
Elko, NV06.2021
Skills
- Punctual
- Organized
- Earned 9 college credits in high school
- Guest Inquiries
- Interactive Communication Skills
- Customer Service
- Maintaining Clean Work Areas
- Coffee Machinery
Accomplishments
- WorkKeys: Applied Math- Gold
- Graphic Literacy- Gold
- Workplace Documents- Gold
- Played volleyball for 4 years
Highlights
- Earned 9 college credits in high school
- Problem solver
- Proficient with Tik Tok, Instagram
- Google Drive
- Presentations / Slideshows
- Microsoft
Timeline
Host/Hostess
Lazy Dog
05.2023 - Current
Administrative Assistant
Picture Podium LLC.
01.2022 - 05.2023
Server/Cashier
Burger King
09.2021 - 01.2022
Volunteer
Justice for Children
01.2021 - 05.2021
Server/Cashier
Chick-fil-A
06.2019 - 03.2020
Volunteer
NARF
12.2018 - 05.2019
Nevada State High School
High School Diploma -
Centennial High School
College of Southern Nevada
Great Basin College
Similar Profiles
Knia AdderleyKnia Adderley
Key Holder Leader at Chick-Fil-A, Chick-Fil-A RestaurantsKey Holder Leader at Chick-Fil-A, Chick-Fil-A Restaurants
Emily BrownEmily Brown
Team Member at Chick-Fil-A, Chick-fil-A Frederick NorthTeam Member at Chick-Fil-A, Chick-fil-A Frederick North
Sara Saint-FleurSara Saint-Fleur
Lead Trainer at Chick-Chick-fil-A-ALead Trainer at Chick-Chick-fil-A-A
Evangel CannonEvangel Cannon
Cashier at Chick-fil-A fil ACashier at Chick-fil-A fil A
Anthony CervantesAnthony Cervantes
Server Assistant at Mastros Ocean ClubServer Assistant at Mastros Ocean Club