Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Zaniyah Hairston

Somerset,NJ

Summary

A dedicated customer service professional with over 10 plus years experience with a strong background in coordinating and managing service operations. Known for driving efficiency and enhancing customer experiences while fostering collaborative team environment. Reliable and adaptable, equipped with key skills in communication and organization.

Overview

10
10
years of professional experience

Work History

Support & Administrative Service Coordinator

NFPA
06.2024 - Current
  • Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
  • Proven ability to learn quickly and adapt to new situations as well as deliver excellent communication skills, both verbal and written.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Collaborated closely with department heads for strategic planning purposes while ensuring their alignment with overall organizational goals.
  • Knowledgeable in NetSuite, Outlook, SAP and Microsoft Teams.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Customer Service Rep / Accounts Payable

Sysco Guest Supply
09.2021 - 03.2024
  • Providing accurate information to customers, sales consultant and vendors about products and services to the caller and educating the callers on how to use products and services
  • Entering and updating vendor drop ship orders, including vendor manufacturer ID, cost of goods, color specifications, and sizes
  • Processed customer orders, exchanges, refunds and bill adjustments to correct product or service problems
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Utilized various software programs such as CRM systems, order management tools, and communication platforms effectively

Customer Service Rep

Performance Food Group
02.2019 - 06.2020
  • Provided world class customer support to internal and external customers in a challenging environment
  • Communicates and interacts with customers, vendors and co-workers professionally ensuring questions are answered accurately and in a timely manner
  • Input customer orders, Input customer credits, and Input order and invoicing information accurately and in a timely manner
  • Assisting with training all new employees while showing Support for Admin / Will
  • Call - process orders, schedule deliveries, receiving, scheduling
  • Perform administrative responsibilities such as checking faxes and mail daily writing sample requests and special orders

HR Administrative Assistant

Sprig Cafe
12.2014 - 01.2018
  • Energized and motivated in performing duties for career fairs for entering new hire and updating employee's data in the system and in their personal files
  • Created and updated new hire packets
  • Mailed out offer letters to potential employees and maintained I-9 of current and potential employees
  • Maintained the upkeep of all incoming and outgoing employee verifications, unemployment worksheets, and termination letters to agencies
  • Developed and organized the staffs' schedule every week with Microsoft Excel
  • Performed various secretarial/clerical duties such as documenting, photocopying, faxing, mailing, and organizing filing system
  • Purchased office equipment and supplies, Filed, and recorded corporate documentation, electronic files, inventories, and reports

Education

Communications -

Central Penn College
Summerdale, PA
06.2013

Skills

  • Data Entry
  • Scheduling
  • Complaint Resolution
  • Critical Thinking
  • Customer Service
  • Payment Verification
  • Purchase Order Management
  • New Hire Training
  • Accurate Recordkeeping
  • Telephone communication
  • MS Office expertise
  • NetSuite, SAP and AS-400 Experienced

References

References Available upon Request

Timeline

Support & Administrative Service Coordinator

NFPA
06.2024 - Current

Customer Service Rep / Accounts Payable

Sysco Guest Supply
09.2021 - 03.2024

Customer Service Rep

Performance Food Group
02.2019 - 06.2020

HR Administrative Assistant

Sprig Cafe
12.2014 - 01.2018

Communications -

Central Penn College

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Zaniyah Hairston