Open To Work
ZA’NIYAH WATERS
AMI LLC
Warner Robins,GA
Work Preference
Job Search Status:
Open to workSummary
Motivated Business Administration student at Georgia Southwestern State University pursuing a Bachelor of Business Administration, minor in Psychology, and Entrepreneurship Certificate. Solid experience in customer service, workplace safety, retail operations, and team collaboration gained through roles in hospitality, recreation, and retail. Committed to applying academic knowledge and practical skills in internships and professional settings to contribute to business success.
4
Certification
6
Years of experience
Work History
Lifeguard
5 Months- Monitored aquatic environments to uphold safety standards for guests and staff, ensuring compliance with all facility regulations.
- Monitor aquatic facilities to ensure the safety of guests and staff while enforcing all facility policies and procedures.
- Implemented proactive surveillance measures to foster a secure and enjoyable recreational environment.
- Addressed patron inquiries and concerns through professional communication, ensuring a positive experience.
- Engaged with team members to streamline facility operations and ensure exceptional customer service experiences.
- Educated patrons on pool rules and safety practices to promote a safe environment.
- Implemented safety drills to enhance readiness for emergency situations.
- Facilitated positive guest experiences by providing friendly service and resolving issues effectively.
- Assessed swimmer behavior and conditions to swiftly recognize and address any signs of distress.
- Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
- Engaged in continuous professional development to enhance expertise in lifeguarding and water safety education.
- Crafted public safety announcements to elevate visitor awareness of current conditions.
Front of House Team Member
9 Months- Provided exceptional customer service, enhancing guest satisfaction in fast-paced, high-volume restaurant.
- Processed customer orders accurately and efficiently using point-of-sale (POS) systems, ensuring smooth operations.
- Worked collaboratively with team members to provide an outstanding guest experience.
- Collaborated with team members to create a seamless and enjoyable guest experience.
- Assisted with opening, closing, stocking inventory, and daily operational responsibilities.
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Handled cash transactions accurately, maintaining financial integrity during peak hours.
- Collaborated with kitchen staff to ensure timely food preparation and order fulfillment.
- Maintained cleanliness and organization of front-of-house areas to enhance guest satisfaction.
- Cultivated a welcoming atmosphere through warm greetings for each guest.
- Facilitated guest transitions by replenishing low inventory items and ensuring cleanliness of dining surfaces.
- Contributed to overall team success by collaborating with colleagues to manage workload during high-demand periods.
- Maintained cleanliness and organization of dining area, contributing to a more enjoyable dining experience for patrons.
- Utilized empathetic communication to effectively resolve customer complaints, fostering a positive guest experience.
Team Member
3 Months- Executed preparation of customized customer orders, ensuring high standards of service delivery.
- Oversaw transaction processing and maintained accuracy in cash register operations.
- Implemented and monitored cleanliness and organization protocols to guarantee adherence to company standards.
- Coordinated inventory replenishment and performed essential operational duties to maintain workflow.
- Collaborated with team members during busy intervals to ensure seamless workflow and maintain customer satisfaction.
- Prepared and served high-quality ice cream creations to enhance customer satisfaction.
- Implemented best practices for food safety and hygiene compliance in daily operations.
- Contributed to team success by completing jobs quickly and accurately.
Sales Associate
8 Months- Fostered positive customer relationships through effective communication and personalized service.
- Assisted customers in product selection, enhancing overall shopping experience and satisfaction.
- Organized merchandise displays, increasing product visibility and attracting customer attention.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
Crew Member
7 Months- Monitored and prepared food items in alignment with company quality and safety guidelines.
- Provided exceptional customer service in a dynamic, fast-paced environment.
- Worked collaboratively with team members to ensure efficient daily operations.
- Engaged with team members to ensure seamless execution of daily operational tasks.
- Executed food preparation tasks using kitchen equipment, maintaining high standards of safety and operational efficiency.
- Maintained cleanliness and organization of workstations to ensure compliance with health standards.
- Coordinated with team members to optimize service delivery processes, ensuring timely responses during peak hours.
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Exhibited exceptional multitasking skills by managing multiple orders concurrently while maintaining high standards of quality and efficiency.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Optimized customer flow by effectively managing queues, resulting in reduced wait times during busy hours.
- Executed shelf stocking to maintain orderly presentation and accessibility of products in designated area.
Education
Bachelor of Business Administration - Business Administration, Psychology, Entrepreneurship Certificate
- Minor: Psychology
- Entrepreneurship Certificate
- Expected Graduation: May 2028
Skills
First Aid Certification
Safety Compliance
Customer Service
Communication
Team Collaboration
Problem Solving
Adaptability
Time Management
Multitasking
Conflict Resolution
Point-of-Sale (POS) Systems
Cash Handling
Organization
Certification
Lifeguard Certification, CPR Certification, First Aid Certification, AED Certification
Timeline
Lifeguard
AMI LLC
05.2026 - Current
Front of House Team Member
Chick-fil-A
08.2025 - 05.2026
Team Member
Cold Stone Creamery
02.2025 - 05.2025
Sales Associate
KnowStyle
09.2022 - 05.2023
Crew Member
Cook Out
10.2020 - 05.2021
Georgia Southwestern State University
Bachelor of Business Administration from Business Administration, Psychology, Entrepreneurship Certificate