Zaniyia Mitchell
Auburn ,AL
Summary
Dedicated and dependable professional with experience working in fast paced environments requiring communication, problem solving, attention to detail and adaptability. Strong written and verbal communication skills suited for remote chat, email, and phone-based customer support roles.
Skilled at handling multiple responsibilities, learning new systems quickly , and maintaining professionalism under pressure. Seeking a customer service opportunity.
Overview
2026
2026
years of professional experience
Work History
Customer Support Manager
Alorica
Remote
11.2023 - 09.2025
- Managed escalated customer issues and ensured timely resolution
- Monitored KPIs including CSAT, response time, and ticket resolution rates
- Trained and coached support representatives to improve performance
- Improved support workflows, documentation, and customer service processes
- Collaborated with operations and product teams to enhance customer experience
Client Support Representative
Walmart
Remote
2020 - 01.2022
- Assisted customers with orders, accounts, billing, and service issues
- Resolved complaints while maintaining professional written communication
- Managed multiple chat conversations and email tickets at once
- Updated customer records and documented interactions accurately
- Delivered fast, accurate solutions in a remote environment
- Followed company procedures while working independently
Education
Associate of Applied Science - Machine Tool Technology
Southern Union State Community College
Opelika Al06.2026
High School Diploma -
Auburn High School
Auburn 05.2019
Skills
Time Management
Data Entry
Email Support
Customer Issue Resolution
Order Support
Account Support
CRM Systems (Zendesk, Salesforce, etc)
Professional Tone In Writing
Customer Empathy
Timeline
Customer Support Manager
Alorica
11.2023 - 09.2025
Client Support Representative
Walmart
2020 - 01.2022
Associate of Applied Science - Machine Tool Technology
Southern Union State Community College
High School Diploma -
Auburn High School