Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Zaniyna Williams

Huntsville,AL

Summary

Dynamic and results-oriented professional with extensive experience in customer service and cash handling, demonstrated during tenure at Ac Marriott Hotel. Excelled in creating welcoming environments and efficiently managing transactions, showcasing strong communication skills and a positive attitude. Proven ability to enhance customer satisfaction and streamline operations, contributing to workplace excellence.

Personable and highly organized with excellent communication and multitasking abilities. Possesses strong customer service and administrative skills, including managing phone systems and scheduling. Committed to creating welcoming environment and ensuring smooth front desk operations.

Developed strong customer service and administrative skills in fast-paced, client-focused environment. Excels in communication, organization, and managing multiple tasks simultaneously. Seeking to transition to new field where these skills can be effectively utilized and further developed.

Offering excellent communication and organizational abilities, with strong commitment to learning and growing in professional setting. Delivers exceptional customer service and administrative support, including efficient handling of phone systems and scheduling. Ready to use and develop these skills in the hospitality industry.

Overview

4
4
years of professional experience

Work History

Front Desk Receptionist

Ac Marriot Hotel
10.2024 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Collected room deposits, fees, and payments.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Completed all tasks in compliance with company policies and procedures.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.

Food Service Worker

Mellow Mushroom
08.2023 - 12.2024
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.
  • Operated cash register accurately, managing transactions efficiently while providing excellent customer service.

Overnight Stocker and Receiver

Walmart
09.2021 - 03.2022
  • Improved store efficiency by accurately stocking shelves and maintaining product organization overnight.
  • Provided backup support at checkout lanes during high-volume periods to minimize customer wait times during overnight hours.
  • Assisted with special projects or displays as needed, ensuring timely completion and alignment with store goals.
  • Contributed to a positive team atmosphere, consistently lending assistance when needed for timely task completion.

Cashier

Food Giant
09.2020 - 03.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Restocked and organized merchandise in front lanes.

Education

High School Diploma -

Centerpoint Highschool
Birmingham, AL
05-2022

Skills

  • Customer service
  • Quick learner
  • Merchandise handling
  • Customer assistance
  • Positive attitude
  • Attention to detail
  • Work ethic and integrity
  • Time management
  • Multitasking
  • Patience and empathy
  • Listening skills
  • Cash handling
  • Customer service excellence
  • Data entry
  • Strong communication skills
  • Problem-solving skills

Interests

  • Drawing and Painting
  • Fashion
  • Blogging
  • Mindfulness Practices
  • Volunteer Travel
  • Food Tourism
  • Sharing travel tips, recommendations, and insights with fellow enthusiasts
  • Youth Development Programs
  • Youth mentor, providing guidance and support to empower the next generation of leaders
  • Volunteer Work
  • Animal Welfare Advocacy
  • Environmental Conservation Projects

Timeline

Front Desk Receptionist

Ac Marriot Hotel
10.2024 - Current

Food Service Worker

Mellow Mushroom
08.2023 - 12.2024

Overnight Stocker and Receiver

Walmart
09.2021 - 03.2022

Cashier

Food Giant
09.2020 - 03.2021

High School Diploma -

Centerpoint Highschool
Zaniyna Williams