Zankhana Patel
Yulee
Summary
Dynamic professional with extensive experience at Mayo Clinic, excelling in database management and customer satisfaction. Proven ability to enhance operational efficiency through meticulous document management and effective prioritization. Recognized for fostering team collaboration and achieving high-quality results in fast-paced environments. Adept at utilizing technology to streamline processes and improve service delivery.
Overview
12
12
years of professional experience
Work History
Clinical Clerk Associate
Mayo Clinic
01.2024 - 11.2024
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Compiled and analyzed data to produce reports.
- Utilized office management software to record and track customer information.
- Input data into spreadsheets and databases.
Customer Service Representative
Rehabilitation Centre
02.2023 - 04.2024
- Responded to customer requests for products, services, and company information.
- Trained new personnel regarding company operations, policies and services.
- Promptly responded to inquiries and requests from prospective customers.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Deli Associate
Publix
04.2020 - 05.2022
- Opened new inventory and rotated stock by dates to maintain freshness.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Listened carefully to customer instructions and prepared orders according to those preferences.
Store Manager
Bp Gas Station
10.2012 - 02.2018
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Rotated merchandise and displays to feature new products and promotions.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
Education
High School Diploma -
CONERSTONE CHRISTAN ACEDEMY
Townsend, GA02-2010
Skills
- Database entry
- Bookkeeping
- Records retrieval
- Spreadsheet development
- Document management
- Database management
- Prioritization
- File maintenance
- Quality control
- Customer satisfaction
- Administrative support
Languages
Hindi
Full Professional
English
Full Professional
Gujarati
Native or Bilingual
Timeline
Clinical Clerk Associate
Mayo Clinic
01.2024 - 11.2024
Customer Service Representative
Rehabilitation Centre
02.2023 - 04.2024
Deli Associate
Publix
04.2020 - 05.2022
Store Manager
Bp Gas Station
10.2012 - 02.2018
High School Diploma -
CONERSTONE CHRISTAN ACEDEMY
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