Summary
Overview
Work History
Education
Skills
Certification
Languages
mentorship through a nonprofit
Helping through a nonprofit
Timeline
Generic
Zanley Fonoti

Zanley Fonoti

Renton,WA

Summary

Accomplished Project Manager with a proven track record at FirstOnSite, skilled in construction management and effective verbal communication. Excelled in managing project scope and risks, enhancing client relations through innovative solutions and successful conflict resolution.

Forward-thinking professional with a deep understanding of resolving customer problems with efficiency and civility. Expert in product issues with a dedication to increasing productivity through close analysis of tasks. Proven history of increasing customer satisfaction.

Seasoned project management specialist with comprehensive experience in leading projects from inception to completion. Skilled in coordinating cross-functional teams, optimizing processes for efficiency, and implementing innovative solutions to complex challenges. Proven ability to deliver projects on time and within budget while maintaining high standards of quality. Demonstrated success in enhancing operational workflows and significantly improving project outcomes through strategic planning and effective communication.

Project Manager versed in all aspects of project and personnel management. Results-oriented and high-energy professional with talent for leading by example and inspiring peak performance. Dedicated to fostering strong effective team relationships.

Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Project Manager

FirstOnSite
Kent, WA
01.2019 - Current
  • Submitted budget estimates, progress reports and cost tracking reports.
  • Managed multiple projects with competing deadlines simultaneously.
  • Participated in cross-functional teams responsible for developing innovative solutions for complex problems.
  • Conducted periodic inspections of job sites for quality and progress.
  • Determined project staffing needs and led resource management.
  • Developed and updated project plans to document objectives, technologies, schedules, and funding.
  • Submitted project deliverables to clients, consistently adhering to quality standards.
  • Reviewed budget and subcontractor estimates in detail and analyzed for accuracy with scope of work relevancy in mind.
  • Developed solutions to project risks and issues, meeting quality and timeline goals and objectives.
  • Advised other departments on best practices related to managing large-scale projects.
  • Forecasted, scheduled and monitored project timelines, personnel performance, and cost efficiency.
  • Identified project needs by reviewing project objectives and schedules.
  • Focused on project monitoring and management by developing forecasts and tracking expenses.
  • Negotiated contracts with vendors and suppliers based on company objectives and budget constraints.
  • Identified needs and coordinated resource allocation to deliver quality standards on time and within budget.
  • Communicated effectively with stakeholders to ensure project goals are met on time and within budget.
  • Made changes to project scope and cost and implemented most effective change management processes to keep project up-to-date.
  • Identified risks associated with each project and developed strategies for mitigating those risks.
  • Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.
  • Created team objectives and roles with specific goals outlined for each individual.
  • Led meetings with internal team members, consultants and contractors.
  • Maintained records of all documents related to each project including specifications, change orders, invoices.
  • Ensured compliance with applicable laws, regulations, policies and procedures throughout the life cycle of each project.
  • Produced thorough, accurate and timely reports of project activities.
  • Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
  • Implemented effective communication protocols between internal teams working on different aspects of a given project.
  • Facilitated resolution of conflicts between team members when necessary.
  • Actively sought out feedback from stakeholders throughout the duration of a project in order to identify areas needing improvement or adjustment.
  • Built and established strong partnerships with teams, vendors and contractors.
  • Managed contracts with vendors and suppliers by assigning tasks and communicating expected deliverables.
  • Generated and tracked change orders and other contractual modifications affecting budget and schedule.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Maintained updated knowledge through continuing education and advanced training.
  • Identified needs of customers promptly and efficiently.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Completed day-to-day duties accurately and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Worked effectively in team environments to make the workplace more productive.
  • Recognized by management for providing exceptional customer service.

Restoration Supervisor

American Technologies Inc.
Kent , WA
01.2014 - 12.2019
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Assisted in the development of training programs for new technicians.
  • Documented all job related information, including labor hours, materials used, and other relevant data.
  • Managed multiple projects simultaneously while meeting tight deadlines without compromising quality standards.
  • Supervised and coordinated the daily activities of restoration technicians.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Assigned work and monitored performance of project personnel.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Provided restoration services for structures that have been damaged by fire, mold, water and weather.
  • Provided technical guidance and support to technicians during restorations.
  • Tracked changes made throughout the course of a project to ensure accuracy.
  • Cleaned carpet, upholstery, and draperies to remove effects of smoke and water damage.
  • Provided direction to team members during emergency response operations.
  • Conducted regular inspections to ensure that work was completed in accordance with standards.
  • Developed and implemented safety protocols for onsite personnel.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Produced thorough, accurate and timely reports of project activities.
  • Placed fans and dehumidifiers in strategic room locations to remove moisture from carpet, air and upholstery.
  • Created detailed reports summarizing progress on restoration projects.
  • Maintained records of past jobs for future reference when needed.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Evaluated performance of employees and provided feedback as necessary.
  • Recruited and trained new employees to meet job requirements.
  • Implemented quality control measures to uphold company standards.
  • Managed inventory of supplies needed for restoration projects.
  • Communicated regularly with team members about upcoming deadlines or changes in plans.
  • Inspected completed restoration to ensure conformance to standards.
  • Ensured compliance with local, state, and federal regulations regarding hazardous material disposal.
  • Verified moisture presence and sprayed and fogged upholstery, carpets and accessories with fabric conditioners and protectors.
  • Maintained updated knowledge through continuing education and advanced training.
  • Identified needs of customers promptly and efficiently.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Operated equipment and machinery according to safety guidelines.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Worked effectively in team environments to make the workplace more productive.

Restoration Supervisor

Quality Restoration Services
Tucson, AZ
01.2012 - 01.2015
  • Participated in meetings with clients to discuss project objectives and expectations.
  • Investigated accidents or incidents involving personnel or property damage.
  • Delegated work to staff, setting priorities and goals.
  • Documented all job related information, including labor hours, materials used, and other relevant data.
  • Managed multiple projects simultaneously while meeting tight deadlines without compromising quality standards.
  • Supervised and coordinated the daily activities of restoration technicians.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Assigned work and monitored performance of project personnel.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Provided restoration services for structures that have been damaged by fire, mold, water and weather.
  • Cleaned carpet, upholstery, and draperies to remove effects of smoke and water damage.
  • Provided direction to team members during emergency response operations.
  • Conducted regular inspections to ensure that work was completed in accordance with standards.
  • Developed and implemented safety protocols for onsite personnel.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Proposed or approved modifications to project plans.
  • Produced thorough, accurate and timely reports of project activities.
  • Placed fans and dehumidifiers in strategic room locations to remove moisture from carpet, air and upholstery.
  • Created detailed reports summarizing progress on restoration projects.
  • Maintained records of past jobs for future reference when needed.
  • Evaluated performance of employees and provided feedback as necessary.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Implemented quality control measures to uphold company standards.
  • Managed inventory of supplies needed for restoration projects.
  • Communicated regularly with team members about upcoming deadlines or changes in plans.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Inspected completed restoration to ensure conformance to standards.
  • Ensured compliance with local, state, and federal regulations regarding hazardous material disposal.
  • Verified moisture presence and sprayed and fogged upholstery, carpets and accessories with fabric conditioners and protectors.
  • Resolved customer complaints regarding quality or service issues related to restorations.
  • Operated a variety of machinery and tools safely and efficiently.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Maintained updated knowledge through continuing education and advanced training.
  • Completed routine maintenance and repair.
  • Achieved cost-savings by developing functional solutions to problems.
  • Identified needs of customers promptly and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Operated equipment and machinery according to safety guidelines.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Worked effectively in team environments to make the workplace more productive.

Construction Foreman

Cahill Landscape Inc
Sierra Vista, AZ
12.2007 - 01.2012

Education

Bachelor of Arts - Agriculture

University of Samoa
Apia Samoa
01-1994

Skills

  • Workforce training
  • Construction management
  • Verbal and written communication
  • Scope management
  • Risk management
  • Conflict management
  • Processes and procedures
  • Client relations

Certification

  • OSHA 10-hour Certification
  • OSHA 30-hour Certification
  • HAZWOPER 40-hour Certification
  • Fork-lift Certified
  • Bloodborne Pathogen Certified
  • First Aid & CPR Certification
  • Heavy Equipment Operator Certification
  • IICRC WRT- working on reinstating
  • IICRC ASD- working on reinstating
  • IICRC FST- working on reinstating
  • IICRC AMRT- working on reinstating
  • IICRC Trauma & Crime Scene- working on reinstating
  • IICRC Health & Safety Technician Training- course training on 04/10/2025 to 04/11/2025
  • IICRC Healthcare Renovations & Maintenance Best Practices Initial Training- class training starts on Feb. 13, 2025

Languages

Samoan
Full Professional
Spanish
Limited
English
Professional
Indonesian
Limited
Hebrew
Professional

mentorship through a nonprofit

  • Volunteer to help others who are living with severe trauma to overcome and live life victorious.

Helping through a nonprofit

  • Volunteer with elderly couples who need assistance with home repairs/ remodeling

Timeline

Project Manager

FirstOnSite
01.2019 - Current

Restoration Supervisor

American Technologies Inc.
01.2014 - 12.2019

Restoration Supervisor

Quality Restoration Services
01.2012 - 01.2015

Construction Foreman

Cahill Landscape Inc
12.2007 - 01.2012

Bachelor of Arts - Agriculture

University of Samoa

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Zanley Fonoti
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