Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Zanna Alaiwi

Minneapolis,MN

Summary

Patient Coordinator with a strong foundation in aesthetics, sales, and client relations. Dedicated to guiding patients through their aesthetic journey while ensuring operational efficiency and delivering exceptional service at every touchpoint.

Overview

4
4
years of professional experience

Work History

Patient Experience Specialist

Sono Bello
Edina
01.2024 - Current
  • Manage all front desk operations, including patient check-in/check-out, appointment scheduling, payment processing, and call routing to appropriate departments.
  • Respond promptly to phone and web inquiries from prospective medspa and surgical patients, ensuring professional, informative communication.
  • Stay knowledgeable about all services and products offered; effectively promote offerings to help patients achieve their aesthetic and wellness goals.
  • Clearly communicate office policies and procedures to patients, ensuring compliance, and smooth implementation across daily operations.
  • Create and maintain consultation and recheck charts for surgeons; ensure all necessary documentation and pre-visit forms are completed and filed appropriately.
  • Coordinate medical record requests, verify accuracy, and completeness of all required forms and authorizations.
  • Collect surgical balances and present financing options to patients with discretion and empathy, supporting both patient needs and revenue goals.

Front Desk Receptionist

Ideal Image MedSpa
Maple Grove
01.2021 - 03.2023
  • Ensure adherence to all clinic protocols, procedures, and best practices to maintain high standards of patient care and office compliance.
  • Perform daily administrative tasks, including pulling and creating medical charts, updating patient records in Salesforce, processing payments, answering phones, and managing appointment scheduling.
  • Serve as a key liaison between patients and clinical staff, facilitating clear communication, and a seamless experience from arrival to post-treatment.
  • Utilize online tools and spreadsheet systems to track leads, follow up consistently, and maintain an organized, strategic lead management workflow.
  • Actively promote and upsell services to clients based on their needs and goals, consistently meeting or exceeding individual monthly sales targets.

Education

Aveda Institute Minneapolis - Esthetician License -

Aveda Institute Minneapolis
07.2028

Bachelor of Science in Nursing (BSN) -

05.2025

Skills

  • Dedicated to providing high-quality, patient-centered service
  • Confident in recommending treatment plans to support patient outcomes and business goals
  • Personable and team-oriented, fostering a welcoming and collaborative environment
  • Meticulous, with strong organizational skills, and consistent follow-through
  • Adaptable and solution-driven, maintaining a positive and professional demeanor under pressure

Languages

  • Arabic
  • English

Timeline

Patient Experience Specialist

Sono Bello
01.2024 - Current

Front Desk Receptionist

Ideal Image MedSpa
01.2021 - 03.2023

Aveda Institute Minneapolis - Esthetician License -

Aveda Institute Minneapolis

Bachelor of Science in Nursing (BSN) -

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Zanna Alaiwi