ZANNETT STELL
Villa Rica,GA
Summary
Dynamic leader with a proven track record at Basic To Boujee Boutique, enhancing customer satisfaction and boosting sales through strategic promotional planning and exceptional service management. Skilled in inventory control and effective communication, adept at fostering customer loyalty and streamlining operations. Achieved significant improvements in efficiency and client retention.
Overview
38
38
years of professional experience
Work History
Store Owner
Basic To Boujee Boutique
01.2021 - 10.2023
- Trained and motivated employees to perform daily business functions.
- Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
- Consulted with customers to assess needs and propose optimal solutions.
- Prepared bank deposits and handled business sales, returns, and transaction reports.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Enhanced customer satisfaction by providing exceptional service and addressing customer inquiries or concerns promptly.
- Boosted sales during peak seasons by designing promotional events and coordinating targeted advertising campaigns.
- Improved store efficiency through proper staff scheduling, task delegation, and timely performance evaluations.
- Maintained a clean, organized, and visually appealing store environment to create an inviting shopping experience.
Freight Broker
Landstar
01.2016 - 05.2020
- Served as a liaison between clients, carriers, and internal departments to ensure clear communication throughout the entire shipment lifecycle.
- Negotiated competitive rates with carriers, resulting in cost savings for customers.
- Secured repeat business through consistently meeting or exceeding client expectations regarding both pricing and delivery times.
- Tracked shipments and trucks out on deliveries.
- Contacted existing customers to update accounts and confirm deals.
- Increased client satisfaction by efficiently managing and resolving freight-related issues.
- Developed strong relationships with carriers and shippers, fostering trust and loyalty.
- Monitored market and negotiated rates based on trends.
- Coordinated shipments, ensuring seamless transportation from origin to destination points.
System Support, HR, Administrative Support
AT&T
06.1985 - 08.2007
- Ensured smooth transitions during employee onboarding or offboarding processes by managing user accounts, permissions, and equipment setup.
- Acted as a liaison between users and vendors during software upgrades or installations to ensure minimal disruptions to daily business operations.
- Optimized help desk operations through thorough analysis of ticket trends and implementing targeted process improvements.
- Partnered with management team to coordinate on-boarding and off-boarding processes.
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Maintained up-to-date personnel files, ensuring compliance with legal requirements and internal policies.
- Organized company events and team-building activities to boost morale and foster teamwork among staff members.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
Education
MSPM - Project Management
George Washington University
Multiple01.1999
Skills
- Store operations
- Merchandise planning
- Operations Management
- Inventory Control
- Sales management
- Staff hiring
- Promotional planning
- Customer Relations
- Project Management
- Customer Retention
- Schedule Management
- Inventory Management
- Active Listening
- Effective Communication
- Time management abilities
- Self Motivation
- Attention to Detail
- Customer Service Management
- Organizational Skills
Timeline
Store Owner
Basic To Boujee Boutique
01.2021 - 10.2023
Freight Broker
Landstar
01.2016 - 05.2020
System Support, HR, Administrative Support
AT&T
06.1985 - 08.2007
MSPM - Project Management
George Washington University
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