Zannyell White
Kansas City,MO
Summary
I am a motivate professional currently pursuing a career as a Pharmacy Technician. I have excellent interpersonal skills and a great track record and success in building strong relationships with patients, clients, coworkers, and leadership. I am detail-oriented with a commitment to maintaining high-quality assurance and control standards when complementing any task.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Pharmacy Technician Trainee
The University Of Kansas Health System
08.2023 - Current
- Participated in on-the-job training, shadowed different pharmacy technician roles within TUKHS, working closely with supervisors and coworkers and asking appropriate questions.
- Established lasting relationships with peers, leadership and customers using strong communication and interpersonal skills.
Patient Service Representative
The University Of Kansas Health System
10.2022 - 08.2023
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Built and maintained positive working relationships with patients and staff.
- Managed patient registration process, confirming data accuracy and completeness.
- Took copayments and compiled daily financial records.
- Used Epic to schedule appointments.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Provided excellent customer service to patients and medical staff.
Information desk
The University of Kansas Health system
03.2022 - 10.2022
- Confirmed appointments, communicated with clients, and updated client records.
- Welcomed guest with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Resolved customer problems and complaints.
- Organized, maintained and updated information in computer databases.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Head of Shipment Supervisor
Bath and Body Works
01.2020 - 07.2023
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Achieved results by working with staff to meet established targets.
Airbnb Case Management
HKT Teleservices
01.2019 - 01.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Summer School Teacher's Assistant
Garfield Elementary
05.2017 - 08.2017
- Worked with teacher to optimize learning plans based on student test grades and evaluations.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Supported classroom activities, tutoring, and reviewing work.
- Supported classroom maintenance and upkeep, organizing books and materials.
- Maintained safety and security by overseeing students in recess environments.
- Facilitated activities in small groups to reinforce concepts taught by class teacher.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
Intern
KCPT (Kansas City Public Television)
01.2016 - 08.2016
- Sorted and organized files, spreadsheets, and reports.
- Interacted with customers by phone, email, or in-person to provide information.
- Collected, arranged, and input information into database system.
- Gathered, organized and input information into digital database.
Education
High School Diploma -
University Academy Charter School
Kansas City, MO05.2016
No Degree -
Stephens College
Columbia, MOSkills
- Communication
- Scheduling
- Administrative Tasks
- Photography, audio, and videography editing
- Conflict Resolution
- Organization
- Office and Administrative Support
- Attention to Detail
- Customer Service
References
Keegan Coleman
Medical Support Operations Manager -TUKHS Urology
913-588-8170
kgreen2@kumc.edu
Joslyn Creighton
Pharmacy Traineeship Program Coordinator
j37524@kumc.edu
Certification
- Licensed Pharmacy Technician - Exp: 10/31/25
- Pharmacy Technician University - completed 11/1/23
Timeline
Pharmacy Technician Trainee
The University Of Kansas Health System
08.2023 - Current
Patient Service Representative
The University Of Kansas Health System
10.2022 - 08.2023
Information desk
The University of Kansas Health system
03.2022 - 10.2022
Head of Shipment Supervisor
Bath and Body Works
01.2020 - 07.2023
Airbnb Case Management
HKT Teleservices
01.2019 - 01.2020
Summer School Teacher's Assistant
Garfield Elementary
05.2017 - 08.2017
Intern
KCPT (Kansas City Public Television)
01.2016 - 08.2016
High School Diploma -
University Academy Charter School
No Degree -
Stephens College
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