Zanoblia Brown-Jack
Houston
Summary
Dynamic Training Manager with a proven track record at Woodspring Suites, excelling in training development and team leadership. Enhanced customer satisfaction through strategic initiatives and effective coaching. Skilled in budget management and conflict resolution, driving operational excellence and employee engagement to foster a high-performing team environment.
Overview
8
8
years of professional experience
Work History
Training Manager
Woodspring Suites
Houston
10.2022 - Current
- Utilized learning management systems for course content distribution.
- Produced reports and maintained training documents to support training activities.
- Evaluated training effectiveness through participant feedback and assessments.
- Coached, mentored and trained team members in order to improve their job performance.
- Trained employees on additional job positions to maintain coverage of roles.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Led a team of 12 employees, ensuring high productivity and excellent customer service.
General Manager
InTown Suites Extended Stay Hotel
Houston
11.2021 - 10.2022
- Greet and welcome all guest with a smile and professional conversation
- Resolving customer complaints and questions
- Recruiting, training, supervising staff
- Understanding and controlling budget analysis
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
General Manager
Extended Stay America Hotel
Houston
02.2018 - 10.2021
- Tracked guest satisfaction surveys to recognize trends and create action plans for improving guest services
- Assisting with recruiting, training and development for various positions at multiple locations
- Supporting underperforming properties
Education
Associate's of Arts Degree -
Houston Community College
Houston, TX05.2005
Skills
- Communications
- Sales
- Money management
- Customer service
- Training development
- Coaching and mentoring
- Inventory management
- Team leadership
- Effective communication
- Problem solving
- Conflict resolution
- Employee engagement
- Staff development plans
- New hire on-boarding
Timeline
Training Manager
Woodspring Suites
10.2022 - Current
General Manager
InTown Suites Extended Stay Hotel
11.2021 - 10.2022
General Manager
Extended Stay America Hotel
02.2018 - 10.2021
Associate's of Arts Degree -
Houston Community College