Zanthe Pauley

• Greeted customers and provided excellent customer service.
• Resolved customer complaints in a professional manner.
• Developed good working relationships with fellow employees through effective communication.
• Managed cash drawer at the end of each shift ensuring accuracy of funds received.
• Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
• Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
• Adhered to state regulations regarding serving alcohol responsibly.
• Effectively multitasked within fast-paced environment.
• Made friendly conversation with customers to provide enjoyable bar experience.
• Performed opening and closing duties to the highest standard.

• Provided excellent customer service to ensure satisfaction to a high volume of daily customers.
• Ensured that each guest was served courteously, quickly, and efficiently.
• Resolved customer complaints in a professional manner.
• Maintained knowledge of the menu to make food and drink recommendations taking customer dietary requirements into consideration.
• Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking, adhering to state regulations regarding serving alcohol responsibly.
• Effectively multitasked within fast-paced environment.
• Developed good working relationships with fellow employees through effective communication.
• Handled money transactions accurately while following company procedures for handling cash payments.
• Operated POS terminals to input orders, split bills and calculate totals.
• Performed opening and closing duties to the highest standard.

• I served as a dental assistant in the Royal Australian Navy for nine years. During this period I had five postings with varying roles. I am a proficient senior chair side assistant with extensive knowledge in sterilization, dental policies, and experience in effectively running the administrative and clinical aspects of dental departments ashore and at sea. My last posting was to HMAS Stirling as the Leading Seaman Fleet Liaison. This role involved, but was not limited too:
• Personnel management
• Personnel training
• Scheduling
• Personnel yearly reviews
• Managing the dental status and treatment of all FBW ships and submarines ( over 600 personnel)
• Producing monthly productivity reports
• WHS audits
• Sterilization audits
• Equipment audits
• Overseeing equipment maintenance
• Maintaining our dental appointment system
• Digital archiving
• Minute writing/ editing
• Running department meetings
• Sterilization
• Chair side assisting

I was a part-time receptionist that mainly worked weekends. My role included but not limited to:

• Answering calls
• Responding to inquiries
• Making bookings
• Confirming bookings
• Taking complaints
• Processing payments
• Processing private health claims
• Processing Medicare claims
• Checking over end of day receipts/payments
• Sterilization
• Dental assisting