Zantia Webb
Peachtree Corners,GA
Summary
Seeking opportunity to enhance skills, knowledge, and experience in a growth-oriented work environment. Desire to join a dynamic team that prioritizes exceptional customer service and fosters a friendly atmosphere.
Overview
7
7
years of professional experience
Work History
E-Commerce Manager
Acme Markets
05.2022 - 11.2024
- Responsible for overseeing the Drive Up and Go online selection process to ensure timely and accurate order fulfillment
- Additionally, tasked with ensuring a smooth handoff of orders to our Third Party Logistics partners
- Must effectively lead Drive Up and Go Shoppers/Clerks on equipment usage, proper selection of perishable items, customer service, and adherence to company procedures and guidelines
- Proficient in customer service with strong communication abilities, both verbal and written
- Demonstrates effective teamwork and interpersonal skills
- Exhibits leadership qualities and the capacity to influence others work
- Able to inspire team members to accomplish departmental objectives
- Basic computer skills essential; familiarity with Microsoft Office Suite (Excel, Word, and Outlook)
Customer Service Supervisor
Acme Markets
05.2018 - 05.2022
- Provided assistance to clients
- Answered phone and assisted customers with changes
- Explained products and benefits
- Operated the cash drawer
- Confirmed payments, refunds, etc
- Resolved payment and order disputes
- Assisted customers in person
- Provide technical support when issue arouse with in-store app
- Responded to inquiries and issues
Education
High School Diploma - General Studies
Ossining High School
Ossining, NY06.2017
Skills
- Client Support
- Computer literacy
- Time management
- Communication skills
- Effective Leadership
- Proficient in Microsoft Word
- Proficient in Microsoft Excel
- Team Management Skills
- Management Oversight Expertise
Timeline
E-Commerce Manager
Acme Markets
05.2022 - 11.2024
Customer Service Supervisor
Acme Markets
05.2018 - 05.2022
High School Diploma - General Studies
Ossining High School
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