Summary
Overview
Work History
Education
Skills
Timeline
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Zanyah Thompson

Tamarac,FL

Summary

Gifted in working with stressed, confused and upset individuals in need of benefits information. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

3
3
years of professional experience

Work History

Claims Processor

Kanner & Pintaluga
12.2022 - Current
  • Utilized specialized software to process incoming claims, enter data and generate reports.
  • Complied with regulations and guidelines related to claims processing to maintain quality and adherence to standards.
  • Assisted in onboarding of new claims processors to familiarize with company procedures, policies and processes.
  • Managed workload and priorities to meet claims processing meet deadlines.
  • Followed up with customers on unresolved issues.
  • Reviewed applications and supporting documents to verify claims eligibility and accuracy.
  • Utilized excellent analytical and problem-solving skills to quickly and accurately assess insurance claims.
  • Monitored claims processing trends to identify potential areas of improvement.
  • Verified client information by analyzing existing evidence on file.
  • Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
  • Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.

Clerk

Broward County Clerk Of Courts
08.2022 - 12.2022
  • Interacted with customers by phone, email, or in-person to provide information.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Monitored office supplies and made arrangements for restocking of low-stock items.
  • Verified transactions, product orders and shipping dates and entered information into databases and reports.
  • Processed documents and materials to disseminate information to appropriate parties.
  • Managed calendars and scheduled appointments to maintain smooth flow of operations.
  • Routed business correspondence, documents, and messages to correct departments and staff members.
  • Reviewed files, records and other documents to obtain information to respond to requests.

After-School Counselor

YMCA
02.2022 - 08.2022
  • Provided crisis intervention in response to emergencies, employing existing trust, and rapport to deescalate situations.
  • Helped students develop organizational, time management and study skills.
  • Played games, worked on puzzles, and read books to young children.
  • Prepared healthy, age-appropriate snacks and meals.
  • Led indoor and outdoor activities to entertain and occupy children.
  • Communicated positively with children and guardians.
  • Assisted children with homework assignments and special projects across different subjects.

Cashier/Cart Pusher

Walmart
01.2021 - 06.2021
  • Maintained friendly and enthusiastic attitude with focus on delivering quality customer service.
  • Sought opportunities to welcome, engage and serve customers.
  • Assisted stock workers and customer service agents throughout shifts.
  • Directed customers to appropriate areas in store to assist with locating products.
  • Gathered stray carts throughout store and contributed to maintaining store tidiness.
  • Aided customers in locating items and provided product information to assist purchase decisions.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Answered questions about store policies and addressed customer concerns.

Education

High School Diploma -

Dillard High School
Fort Lauderdale, FL
06.2022

Skills

  • Time Management Skills
  • Customer Relations
  • Verbal and Written Communication
  • Complex Problem-Solving
  • Adaptable and Flexible
  • Cleaning and Sanitizing
  • Claims
  • Office Organization
  • Customer Relationship Management
  • Reading Comprehension
  • Client Satisfaction
  • Managing Multiple Tasks

Timeline

Claims Processor

Kanner & Pintaluga
12.2022 - Current

Clerk

Broward County Clerk Of Courts
08.2022 - 12.2022

After-School Counselor

YMCA
02.2022 - 08.2022

Cashier/Cart Pusher

Walmart
01.2021 - 06.2021

High School Diploma -

Dillard High School

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Zanyah Thompson