ZAPHAIRA PINALES
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking employee with experience in residential and commercial settings. Adept at following instructions, maintaining clean and tidy workspace, and working cooperatively with team members.
Overview
5
5
years of professional experience
Work History
Aupair
EurAupair Au Pair Program
03.2023 - 03.2024
- Enhanced cultural exchange experiences by sharing customs, traditions, and native language with host family members.
- Developed bilingual abilities in english through immersive conversation and activities.
- Collaborated closely with parents to establish consistent routines expectations promoting stability security for their children.
- Contributed to a positive atmosphere within the home by demonstrating flexibility adaptability when faced with unexpected changes or challenges.
Customer Service Representative
Teleperformance DR
08.2021 - 02.2023
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
- Adapted quickly to new technologies introduced into the call center environment, utilizing tools effectively during customer interactions.
Housekeeping Room Attendant
Kalahari Resorts Dells
04.2019 - 09.2019
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
Education
No Degree - Medicine
UASD Santo Domingo
Santo Domingo, DR08.2027
Skills
- Adaptability
- Problem solving
- Communication
- Multitasking
- Time management
- Organization
- Leadership
- Computer skills
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Aupair
EurAupair Au Pair Program
03.2023 - 03.2024
Customer Service Representative
Teleperformance DR
08.2021 - 02.2023
Housekeeping Room Attendant
Kalahari Resorts Dells
04.2019 - 09.2019
No Degree - Medicine
UASD Santo Domingo
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