Zaqeria Coleman
Richmond
Summary
Customer Service and Insurance Professional experienced in policy inquiries, claims assistance, and account management. Delivered clear and customer-friendly explanations of complex insurance information while achieving service and sales goals. Demonstrated strong communication, organizational, and compliance skills, committed to exceeding customer expectations in high-volume environments.
Overview
5
5
years of post-secondary education
5
5
years of professional experience
Work History
Customer Care Representative
MTM Transportation- Remote
02.2026 - Current
- Resolved issues by coordinating with drivers and dispatch teams effectively.
- Assisted customers with inquiries about transportation services and scheduling.
- Documented customer interactions in the company's CRM system accurately.
- Maintained a positive attitude while managing high call volumes daily.
TeleSales Representative -Remote
InsuraTec
02.2025 - 02.2026
- Executed outbound and inbound sales calls to prospective and existing customers, driving engagement and sales opportunities
- Generate quotes, overcome objections, and close sales
- Meet or exceed daily, weekly, and monthly sales targets
- Identify customer needs and recommend appropriate coverage options
- Provide professional, courteous customer service throughout the sales process
- Follow up with leads and maintain customer relationships
- Followed up with potential clients to assess interest and gather information and nurtured customer relationships.
Accountant
Volkswagen
01.2024 - 12.2024
- Assisted with budgeting, forecasting, and financial analysis
- Assisted in budgeting, forecasting, and financial analysis to support strategic decision-making
- Tracked fixed assets and calculated depreciation to ensure accurate financial reporting
- Supported accounts payable/receivable and cash flow reporting to maintain financial stability
- Ensured compliance with internal controls and company policies
Dispatch
Volkswagen
12.2022 - 01.2024
- Dispatched repair orders to technicians, ensuring optimal alignment of skill level and workload for timely repairs
- Scheduled service appointments, enhancing shop efficiency by balancing technician availability and customer needs
- Scheduled service appointments to maximize shop efficiency
- Communicated service status and completion times to customers
- Coordinated with service advisors, technicians, and parts department to streamline communication and workflow in service operations
Packer
Frito Lay
01.2022 - 08.2022
- Packed food products meeting company and safety standards to ensure compliance and quality
- Inspected products for quality, weight, and proper sealing to uphold product integrity
- Maintained clean and sanitized work area to support safe food handling practices
- Followed GMP, HACCP, and safety guidelines
- Achieved daily production targets by coordinating workflow effectively
Education
Diagnostic Medical Sonography -
Houston Community College
Houston, TX 06.2024 - 07.2026
High school -
El Campo High School
El Campo, TX 08.2014 - 08.2017
Skills
- Customer Service
- Verbal communication
- Time management & multitasking
- Problem resolution
- Health Insurance Knowledge
- Medical documentation
- Patient assessment
- Leadership
- Diagnostic imaging
Custom Section - Certifications
Licensed Health and HMO insurance agent
Timeline
Customer Care Representative
MTM Transportation- Remote
02.2026 - Current
TeleSales Representative -Remote
InsuraTec
02.2025 - 02.2026
Diagnostic Medical Sonography -
Houston Community College
06.2024 - 07.2026
Accountant
Volkswagen
01.2024 - 12.2024
Dispatch
Volkswagen
12.2022 - 01.2024
Packer
Frito Lay
01.2022 - 08.2022
High school -
El Campo High School
08.2014 - 08.2017