Zaqual Lee
McDonough,GA
Summary
Dedicated healthcare professional with a diverse background in medical assistance. Seeking a challenging healthcare management position to leverage skills in operations, leadership, and healthcare administration where I can utilize my training and skills to meet and exceed the organization expectations.
Developed customer service and administrative skills in healthcare setting, seeking to transition into new field. Proven ability to manage patient interactions and streamline office operations. Excels in environments requiring attention to detail and effective communication.
Personable and adaptable, with customer-focused approach and positive attitude. Knowledge of medical terminology and appointment scheduling, coupled with strong communication and organizational skills. Dedicated to providing seamless patient experiences and improving service quality.
Overview
3
3
years of professional experience
Work History
Patient Service Representative
Piedmont Urgent Care By Wellstreet
10.2024 - Current
- Managed patient inquiries, ensuring timely and accurate responses to enhance service quality.
- Coordinated appointment scheduling, optimizing clinic workflow and reducing patient wait times.
- Processed insurance information, verifying eligibility and facilitating claims efficiently.
- Assisted in training new staff on customer service protocols and office procedures.
- Maintained electronic health records, ensuring compliance with privacy regulations and accuracy of data entry.
- Implemented feedback mechanisms to improve patient experience and satisfaction scores.
- Conducted follow-up calls to patients post-appointment, enhancing engagement and care continuity.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Used EPIC to schedule appointments.
- Handled customer service inquiries in person, via telephone and through email.
- Assisted patients in filling out check-in and payment paperwork.
Medical Assistant
Peidmont Urgent Care
10.2023 - Current
- Stock and make sure rooms are ready for patients; set up lab area and run controls and test for all lab tes usage for the day.
- Take patient vitals, complete provider orders, and give medications; wrap up any injury or put Ortho glass on injured patients.
- Collect blood, tissue, or other laboratory specimens, log the specimens, and prepare them for testing.
- Help physicians examine and treat patients, handing them instruments or materials or performing such tasks as giving injections or removing sutures.
- Operate x-ray, electrocardiogram (EKG), or other equipment to administer routine diagnostic tests.
- Perform general office duties, such as answering telephones, taking dictation, or completing insurance forms.
- Discharge patients when needed through our unit secretary and clean rooms for the next patients.
- Assisted providers with patient examinations and procedures to ensure efficient care delivery.
- Managed patient intake processes, including scheduling appointments and verifying insurance information.
- Administered medications and vaccinations according to physician directives, ensuring compliance with safety protocols.
- Performed routine lab tests and recorded results accurately for timely diagnosis and treatment decisions.
- Educated patients on health maintenance and preventive care practices to promote overall wellness.
- Maintained organized medical records, ensuring confidentiality while facilitating easy access for healthcare providers.
- Collaborated with healthcare team members to streamline workflows and enhance patient service experience.
- Trained new staff on office procedures and patient interaction protocols to improve operational efficiency.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
Chiropractic Assistant
100% Chiropractic
02.2023 - 10.2023
- Open the office and make sure the red sheet open items are such as a new patient sign, clean floors, and check voicemail.
- Responsible for returning voicemails and emails, setting up insurance verifications; checking patterns in and out; and scheduling patients for adjustments; massages, and stretches.
- Call new patients upon request and schedule upon what was provided and gather patient information and chief complaints. Close out all appointments, check balances collect all payments and make a record of all charges and transactions.
- Assisted patients with daily activities and chiropractic treatments, ensuring a welcoming environment.
- Managed patient scheduling and coordinated appointments, optimizing clinic workflow.
- Educated patients on treatment plans and home care exercises, enhancing overall patient understanding.
- Maintained accurate patient records using electronic health record (EHR) systems, ensuring compliance with regulations.
(Externship) Medical biller and coder / Medical Assistant
Southern Crescent Medical Clinic
10.2022 - 02.2023
- During my externship I was responsible for checking the mail and emails every morning, separating mail from checks received from lawyers and EOBs; calling attorneys to settle cases and gathering closed files to send medical bills and records.
- Print out the schedule for patients' arrival for their appointment; check blood pressure for blood pressure-based patients; grab files for patients and read files for any pain level difference and any other extra chief complaint.
- Massage positions desired area apply electro padding and leave the patient for 10-15 mins. After the patient is done, escort them to a rolling massage table.
- Processed and submitted insurance claims using advanced billing software.
- Reviewed medical documentation for accuracy and compliance with coding guidelines.
- Resolved discrepancies in billing by coordinating with healthcare providers and insurers.
- Implemented new coding practices to enhance efficiency and reduce claim denials.
- Conducted regular audits of coded records to maintain quality assurance standards.
- Collaborated with management to streamline billing processes, resulting in improved turnaround times.
- Maintained up-to-date knowledge of healthcare regulations and coding updates for optimal accuracy.
- Correctly coded and billed medical claims for various hospital and nursing facilities.
Education
Associate of Applied Science Degree - Health Services Administration
United Education Institute
Mesa, AZ07.2024
Medical Assistant Diploma - Medical Assitant
United Education Institute
Morrow, GA01.2023
Bachelor of Science - Health Administration
Southern New Hampshire University
Manchester, NH07-2027
Skills
- Medical Back Office Procedures
- Appointment Scheduling
- Bookkeeping
- Client File Maintenance
- Personnel Management
- Typing (Accurate 45 WPM)
- Microsoft Office Proficient
- Phlebotomy
- Specimen Collection & Processing
- Verification of Medicaid/Medicare
- Medical Records & Patient Charting
- Clinical Assisting Techniques
- Injection Procedures
- Hematology/Urinalysis
- Anatomy & Physiology: Body Mechanics, Basic Pharmacology, Basic X-Ray, HIV/AIDS, Infection Control, Medical Asepsis, Medical History, Nutrition, Patient Charting, Pulse Oximetry, Sterilization, Universal Precautions/OSHA, Vital Signs
- Customer service
- HIPAA compliance
- Insurance verification
- Insurance verifying
- Appointment scheduling
- Patient confidentiality
- Patient intake
- Payment collection
- Scheduling appointments
Timeline
Patient Service Representative
Piedmont Urgent Care By Wellstreet
10.2024 - Current
Medical Assistant
Peidmont Urgent Care
10.2023 - Current
Chiropractic Assistant
100% Chiropractic
02.2023 - 10.2023
(Externship) Medical biller and coder / Medical Assistant
Southern Crescent Medical Clinic
10.2022 - 02.2023
Associate of Applied Science Degree - Health Services Administration
United Education Institute
Medical Assistant Diploma - Medical Assitant
United Education Institute
Bachelor of Science - Health Administration
Southern New Hampshire University