Highly versatile professional with a strong background in security, logistics, and management. Proven track record of expanding operational knowledge to achieve success and drive business growth. Skilled in leadership, technical troubleshooting, and maintaining strict safety compliance in high-pressure environments.
Overview
16
16
years of professional experience
Work History
Security Professional (Contract)
GardaWorld Security Services
Houston, TX
09.2025 - Current
Maintain the security and safety of the premises through active monitoring and foot patrols.
Ensure strict compliance with safety protocols and provide professional assistance to visitors and staff.
Hairstylist
Self-Employed
Houston, TX
01.2010 - Current
Manage a long-term client base, providing personalized hair care and styling services.
Oversee all business operations, including scheduling, financial budgeting, and supply management.
Customer Service Support (Contract)
Telus
Remote/Houston, TX
11.2024 - 05.2025
Provided high-level support and troubleshooting for customers under a specialized service contract.
Managed service requests efficiently, ensuring interactions met quality and resolution standards.
Commercial Driver
Earthtruck Logistics
Houston, TX
09.2023 - 04.2024
Served as an OTR truck driver specializing in 'drop and hook' logistics.
Truck Driver Class A
PAM Transport
Houston, TX
03.2023 - 08.2023
Managed tractor and trailer operations for long-haul OTR routes.
Customer Service Representative
Sitel
Houston, TX
10.2021 - 02.2023
Performed technical troubleshooting and provided outstanding service to customers.
Assisted customers with diverse concerns to ensure high satisfaction.
Electronics Associate
Walmart
Houston, TX
09.2019 - 02.2021
Provided leadership within the electronics department and photo lab.
Handled cashiering and provided great customer service on the sales floor.
Freight Associate / Safety Team Leader
Home Depot
Houston, TX
03.2018 - 05.2019
Served as an 'In-Focus' safety team leader to promote a secure work environment.
Engaged with customers and distributed products to their designated locations.
House Manager
Educare Community Living (ResCare)
Houston, TX
01.2010 - 11.2017
Supervised employees, conducted interviews, and led new hire orientations.
Maintained facility compliance with state regulations and managed patient budgeting accounts.
Ensured the safety, supervision, and security of all clients.
Skills
Education: High School Diploma or GED
Software: Microsoft Office (Excel, Word, Outlook), WMS, iOS
Key Skills: Data Entry, Clerical, Filing, Problem Solving, and Warehouse Distribution
Status: Authorized to work in the US for any employer
CORE COMPETENCIES
Security & Safety: Access control, safety team leadership, and regulatory compliance.
Logistics & Operations: Class A CDL, Warehouse Management Systems (WMS), and inventory tracking.
Management: Employee supervision, new hire orientation, and budget management.
Customer Support: Technical troubleshooting, conflict resolution, and contract service delivery.