Zaquaya Henley
Fort Walton Beach
Summary
Results-driven individual with a commitment to overcoming challenges and enhancing organizational performance. Strong adaptability and ability to work autonomously, quickly acquiring new skills. Consistently meets company needs through organized and efficient practices. Exceptional interpersonal skills contribute to effective teamwork and brand development.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Shift Manager
McDonald's
North Lauderdale
09.2023 - 07.2025
- Supervised daily operations to ensure efficient service and customer satisfaction.
- Trained new team members on procedures and customer interaction techniques.
- Resolved customer complaints swiftly, enhancing overall dining experience.
- Monitored food safety practices to ensure compliance with health regulations.
- Coordinated inventory management for seamless supply availability.
- Managed shift schedules to optimize staff coverage during peak hours.
- Inspected work areas regularly for cleanliness and organization standards.
- Maintained positive working relationships with staff, customers, and vendors.
- Monitored store operations to ensure compliance with company policies and procedures.
Education
High School Diploma -
Sunrise High School
Fort Lauderdale, FL06-2023
Skills
- Inventory management
- Food safety compliance
- Team leadership
- Customer service
- Staff training
- Conflict resolution
- Time management
- Problem solving
- Adaptability
- Documentation and reporting
- Punctual and reliable
- Payment processing
- Accurate money handling
- Reporting and documenting
- Tech-Savvy
- Equipment troubleshooting
- Energetic and enthusiastic
- Verbal and written communication
- Training and mentoring
- Opening and closing procedures
- Financial records oversight
- Compliance
- Delegating work
- Task prioritization
- Workflow Analysis
- Quality assurance
- Relationship building
- Performance monitoring
- Communication skills
Languages
English
Full Professional
Certification
BASIC LIFE SUPPORT - HSTM HCA HEALTHCARE
Timeline
Shift Manager
McDonald's
09.2023 - 07.2025
High School Diploma -
Sunrise High School