Zaqui Russell
Reading,PA
Summary
Highly motivated, hard-working, high school graduate who has a lot of experience in the customer service field from selling products and building strong relationships with customers. Also experienced in the warehouse field, from operating machinery to working assembly lines.
Overview
8
8
years of professional experience
Work History
Volunteer
Kitchen of Hope Food Pantry
09.2016 - Current
- Assist approximately 50 incoming clients with the picking, packing and loading of groceries
- Ensure each client is highly satisfied and feels welcome to the pantry.
Team Member
Burger King
03.2017 - 06.2019
- Maintain high standards of customer service during high-volume, fast-paced operations
- Communicate clearly and positively with coworkers and management
- Follow procedures for safe food preparation, assembly, and presentation
- Process and fill customer orders
- Stock shelves.
Team Member
Tempstar Staffing - Reading
08.2019 - 06.2020
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Developed strong cooperative relationships with coworkers and managers.
- Learned all required tasks quickly to maximize performance.
Assembly Line Worker
Ashley Furniture Warehouse
06.2020 - 09.2020
- Maintained productive, efficient approach to all tasks.
- Contributed to team success by completing jobs quickly and accurately.
- Conducted quality assurance inspections on finished components and identified issues.
- Operated various machines used in production processes.
Host
Coastal Grille
09.2020 - 01.2021
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Answered customer questions about hours, seating, and menu information.
Assembly Line Worker
Century Cabinetry
01.2021 - 07.2021
- Boxed, labeled, and transported items to support assembly operations.
- Used established assembly instructions to complete jobs quickly, accurately, and with zero errors.
- Completed durable assemblies and subassemblies with hand and power tools.
- Assembled components with minimal supervision, exceeding expected project milestones.
Sales Associate Assistant Manager
Dutchmaidbakery
09.2021 - 08.2024
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
High School Diploma -
Timber Creek High School
06.2019
No Degree - Nursing
Reading Area Community College
Reading, PA06.2026
Skills
- Operations Support
- Telephone Etiquette
- Community Engagement
- Community Outreach
- Positive Attitude
- Organized and Efficient
- Relationship Building
- Public Speaking
References
Available Upon Request
Timeline
Sales Associate Assistant Manager
Dutchmaidbakery
09.2021 - 08.2024
Assembly Line Worker
Century Cabinetry
01.2021 - 07.2021
Host
Coastal Grille
09.2020 - 01.2021
Assembly Line Worker
Ashley Furniture Warehouse
06.2020 - 09.2020
Team Member
Tempstar Staffing - Reading
08.2019 - 06.2020
Team Member
Burger King
03.2017 - 06.2019
Volunteer
Kitchen of Hope Food Pantry
09.2016 - Current
High School Diploma -
Timber Creek High School
No Degree - Nursing
Reading Area Community College
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