ZARA KHAN
CHARLOTTE,NC
Summary
Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks. Highly skilled in administrative tasks, including data management, scheduling, inventory management, and record keeping. Maintain the highest level of integrity dedicated to providing reliable and friendly customer service without compromising the organization's reputation. Strong visionary and strategic planner with proven ability to create a culture of teamwork, a joint mission and consistent top performance to achieve defined organizational objectives.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
Zeb Pharmacy
Remote
12.2020 - Current
- Resolve 40-50 customer complaints and answer inquiries related to customer accounts, billing issues, and products via phone and email correspondence.
- Deescalated client grievances through exceptional service in reviewing product charges and accounts, enforcing a client-centered mission while ensuring inventory meets market demand.
- Develop strong partnerships with a portfolio of thousands of pharmacy patrons in cultivating customer loyalty and ensuring the sales team meets company sales quota.
- Create and track client shipments for pharmaceutical products such as medications and in-home medical care supplies (thermometers and blood pressure cuffs).
Lead Customer Associate
Food Lion
Charlotte, North Carolina
01.2019 - 11.2020
- Assisted 100-150 clients per day in the selection of merchandise, consisting of culinary items and apparel, while adhering to company policies and metrics.
- Maintained an average customer satisfaction score of 95% and surpassed weekly company metrics of sales by 50% from quarter 1.
- Led a team of 5-10 members in performing operational services, such as cash handling, filing sales reports, and performing inventory audits.
- Prepared weekly schedules and provided onboarding and training to a team of 15-20 members, ensuring fiscal goals and customer gratification exceeded 50-75% per month.
Customer Service Representative
Sams Club Pharmacy
Matthews, NC
06.2017 - 01.2019
- Assisted customers with product selection, ordering, billing, returns, exchanges, and technical support.
- Assisted members with payments according to company policies and procedures for different memberships and payment types; promoted the company's products and services; provided guidance and assistance to members regarding member self-service technology; processed member purchases; coordinated members' purchases and payments. Performed administrative tasks, such as filing paperwork, updating databases, and generating reports.
- Achieving and driving sales goals weekly
- Identified opportunities for upselling additional products or services based on customer needs.
- Developed positive relationships with customers through friendly interactions.
- De-escalated problematic customer concerns, maintaining a calm, friendly demeanor.
- Assisted customers with applying for new credit cards, making payments, and updating personal information.
Education
BS in Health System Management -
The University of North Carolina at Charlotte
Skills
- Microsoft Office Applications
- Word
- Excel
- Outlook
- PowerPoint
- Teams
- G Suite
- Zoom
- Calendar Management
- Office Administration
- Scheduling
- Client Relations
- Appointment Scheduling
Languages
- English
- Hindi
- Urdu
- Pashto
Languages
English
Native/ Bilingual
Urdu
Full Professional
Pashto
Native/ Bilingual
Hindi
Full Professional
Timeline
Administrative Assistant
Zeb Pharmacy
12.2020 - Current
Lead Customer Associate
Food Lion
01.2019 - 11.2020
Customer Service Representative
Sams Club Pharmacy
06.2017 - 01.2019
BS in Health System Management -
The University of North Carolina at Charlotte
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