Zara Leon
Simi Valley,CA
Summary
Entrepreneur and luxury client service manager with 15+ years of leadership experience. Achieved consistent sales growth through effective communication and collaboration. Strong ownership and initiative lead to exceptional service delivery. Skilled in building productive relationships in fast-paced, team-oriented environments.
Overview
26
26
years of professional experience
Work History
Business Manager
Byredo Cosmetics
Beverly Hills, CA
05.2021 - Current
- Managed daily operations of cosmetics business, including client service, inventory control
- Developed and implemented new strategies to increase sales and profitability.
- Provided training and guidance on product knowledge to staff members.
- Driving business to exceed sales goals & targets
- Responsible for all brand merchandising on the floor and in store events
- Ensuring our brand maintains a strong KPI above bench mark
- Building strong relationships with neighboring boutiques and department stores.
Store Director
L'Occitane
Thousand Oaks, CA
10.2016 - 04.2021
- Responsible for 5 district boutiques
- Responsible for stores operations, talent management and business acumen
- Responsible for stores payroll & operational budgets
- Built & maintained a strong & organized back of house to reduce company shrink
- Provided ongoing training and mentorship to team members on effective selling techniques.
- Ensuring the accountability of inventory management
- Develop and Monitor daily, weekly and monthly sales goals to maximize company KPI benchmark
- Maintain exceptional client service by engagement to build a strong client book.
- Developed and implemented sales strategies for assigned territory to reach maximum profitability.
Customer Service Manager
Sephora
Los Angeles, CA
10.2014 - 10.2016
- Responsible for 2 New Store Openings
- Educating on in store makeup and color brands
- Certify staff on their Custom Makeover Certifications
- Provide continuous product knowledge training and staff development
- Ensure company values are lived and promote a positive work environment
- Ensured to drive daily sales goals and monthly budget goals
- Responsible for districts visual appearance and ensure all stores follow company's visual standards
- Possess a vast knowledge of numerous luxury cosmetic and skin brands.
- Monitored brand accounts to identify any potential issues or areas of improvement.
- Generated monthly performance reviews that highlighted successes, challenges, and areas of improvement within the store
Courtesy Vehicle Manager
Mercedes Benz
Calabasas, CA
04.2013 - 10.2014
- Responsible for the initial launch of the courtesy vehicle department
- Created monthly reports for senior management summarizing operational performance metrics.
- Ensure daily appointments are captured for vehicle distribution
- Responsible for staff scheduling, payroll and budgets
- Responsible for vehicle utilization goals to meet dealership's monthly budget.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of company directives.
Retail Operations Coordinator
Hermes of Paris
Beverly Hills, CA
09.2010 - 04.2013
- Responsible for the stores daily operation
- Managed special store projects to improve store-wide processes and operations.
- Supported retail associates to drive quality performance and experiences for guests.
- Maintain a strong relationship with our High Tier Clientele & VIP’s
- Responsible for alteration & leather good appointments
- Monitored daily receivables, shipments and transfers of product
- Deliver a high level of client service to secure future business and loyalty.
- Managed visual merchandising, maintaining standards and elevating customer experience.
- Oversaw retail operations to ensure all stations were operating efficiently and maintaining customer service standards.
- Developed a system of tracking inventory levels and ordering new stock when necessary.
Customer Service Manager
Tiffany & Company
Beverly Hills
10.2006 - 09.2010
- Responsible for the Tiffany aftercare maintenance & customization department
- Supported and assisted the sales professional team with all aftercare needs and requests
- Evaluated individual and team business performance and identified opportunities for improvement.
- Prepare monthly inventory reports for client owned merchandise and repairs
- Oversee the daily jewelry alterations & repair operation
- Educated clients with after care for time pieces & fine jewelry
- Ensured authenticity for all diamonds after alteration & sizing
- Direct liaison with Tiffany & Company New York, Patek Philippe, and Baume and Mercier
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Handled for all Custom design, Solitaire and alteration hand engraving and Heraldry engraving.
Airline Manager
Air New Zealand
Los Angeles
10.1999 - 10.2006
- Led a team of 120 employees, ensuring high productivity and excellent customer service.
- Responded promptly to any emergency situations that arose during shifts.
- Oversee ticket counters, and the daily arrival and departure flights.
- Maintain ground communication with aircraft
- Direct and the daily liaison with US Customs & Border protection
- Supervision of air side operations
- Advised passengers of any changes or delays in their scheduled flights.
- Coordinated with ground crew personnel on arrival and departure procedures for each flight.
Education
Diploma -
Gardena High School
Gardena, CaB.B.A -
University California Los Angeles
Los AngelesGemological Institute of America
CarlsbadSkills
- Talent management and client development
- Luxury retail operations
- Relationship building and communication
- Problem solving and organization
- Microsoft Office proficiency
- Operational leadership
Languages
Spanish
Full Professional
References
References available upon request.
Timeline
Business Manager
Byredo Cosmetics
05.2021 - Current
Store Director
L'Occitane
10.2016 - 04.2021
Customer Service Manager
Sephora
10.2014 - 10.2016
Courtesy Vehicle Manager
Mercedes Benz
04.2013 - 10.2014
Retail Operations Coordinator
Hermes of Paris
09.2010 - 04.2013
Customer Service Manager
Tiffany & Company
10.2006 - 09.2010
Airline Manager
Air New Zealand
10.1999 - 10.2006
Diploma -
Gardena High School
B.B.A -
University California Los Angeles
Gemological Institute of America
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