Zara Navidi
Canoga Park,CA
Summary
Dedicated and results-driven professional with a proven track record in customer service and office management. Seeking to leverage my skills and experience to contribute to a dynamic team and drive excellence in customer satisfaction.
Overview
5
5
years of professional experience
Work History
Office Manager
Ashley Furniture HomeStore
03.2021 - Current
- Provide exceptional service to HomeStore customers and guests, maintaining a professional and welcoming presence at the front desk
- Handle customer issues via phone, in person, and in-store, ensuring resolutions in a positive and professional manner
- Respond to inquiries regarding sales, billing, and delivery, collaborating with the sales team to exceed customer service expectations
- Efficiently process sales orders and assist customers with credit applications and financing arrangements
- Assist with store opening/closing procedures, inventory management, and store administration
- Monitor sales, predict trends, and review competitors to enhance sales strategies.
Customer Service Supervisor
Ashley Furniture HomeStore
06.2020 - Current
- Lead and develop a team of customer service representatives, ensuring adherence to company policies and procedures
- Resolve escalated customer issues professionally, balancing customer satisfaction and financial responsibility
- Oversee sales order processing, cash handling, and customer credit applications
- Manage office operations, accounting functions, and inventory processes
- Create and distribute daily financial and management reports
- Coordinate store opening and closing and make employment decisions and recommendations.
Customer Service Representative
Ashley Furniture HomeStore
11.2018 - Current
- Provide outstanding service to customers and guests, maintaining a professional presence at the front desk
- Effectively handle customer issues, inquiries, and sales orders with accuracy and efficiency
- Assist customers with credit applications, financing arrangements, and sales transaction documentation
- Contribute to store opening/closing procedures, inventory management, and loss prevention
- Demonstrate the Company's Core and Growth Values in all job functions.
Education
Los Angeles Pierce College
Woodland Hills, CASkills
- Customer Service
- Sales Order Processing
- Inventory Management
- Team Leadership
- Problem Resolution
- Cash Handling
- Office Administration
- Financial Reporting
- Time Management
- Sales Force
- Office Management
- Team Supervision
- Employee Supervision
- Administrative Support
- Expense Reporting
- Supply Management
- Contract Administration
- Policy Development
- Billing
- Inventory Control
- Workforce Management
- Staff Management
- Staff Hiring
- Operations Management
- Data Entry
- Information Protection
- Staff Training
- Documentation and Control
- Budget Administration
- Relationship Building
- Credit and Collections
- Organizational Skills
- Performance Improvement
- Financial Accounting
References
References available upon request.
Languages
Persian
Native or Bilingual
Turkish
Native or Bilingual
Timeline
Office Manager
Ashley Furniture HomeStore
03.2021 - Current
Customer Service Supervisor
Ashley Furniture HomeStore
06.2020 - Current
Customer Service Representative
Ashley Furniture HomeStore
11.2018 - Current
Los Angeles Pierce College
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