Zara Rodriguez-Sainz
Pharr,TX
Summary
Results-driven pastry cook skilled in time management and team cooperation. Successfully contributed to seasonal menu development while maintaining high standards of cleanliness and food safety, ensuring customer satisfaction and operational efficiency.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Pastry Cook
Altura Concepts
McAllen, TX
10.2025 - Current
- Prepared pastries and desserts following standardized recipes for consistency in taste and presentation.
- Assisted in inventory management, ensuring supplies were available for daily production needs.
- Maintained cleanliness and organization of workstations to adhere to food safety standards.
- Contributed creative ideas for seasonal dessert offerings, enhancing customer satisfaction and sales potential.
- Balanced multiple tasks simultaneously while consistently meeting deadlines during high volume periods.
- Demonstrated attention to detail in crafting intricate pastry designs, resulting in excellent presentation and visual appeal for customers.
- Prepared wide variety of goods such as cakes, cookies and tarts by following traditional and modern recipes.
- Adapted quickly to new techniques and equipment, increasing overall productivity within the kitchen team.
Customer Service Representative
Davids Bridal
Pharr, TX
09.2020 - 10.2025
- Managed customer inquiries and resolved issues to enhance satisfaction and retention.
- Trained and mentored new representatives on company policies and systems.
- Collaborated with team members to streamline communication processes and improve service efficiency.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Pastry Chef Intern
Il Forno Brands
McAllen, TX
02.2024 - 05.2024
- Developed and refined pastry recipes for seasonal menus.
- Assisted in daily production of pastries, maintaining quality standards.
- Collaborated with senior chefs to streamline baking processes.
- Managed inventory of ingredients, ensuring freshness and availability.
Education
Associate of Science - Baking And Pastry Arts
South Texas College
McAllen, TX05-2024
Commercial Baking - Baking And Pastry Arts
South Texas College
McAllen, TX05-2024
Skills
- Organization
- Pastry preparation
- Food safety and sanitation
- Event catering
- Creativity and innovation
- Product wrapping and packaging
- Teamwork and collaboration
- Time management
- Attention to detail
- Multitasking Abilities
- Reliability
- Organizational skills
- Team cooperation
Certification
- ServSafe Food Handler License - 8/19/2025 -8/19/2027
Languages
Spanish
Native or Bilingual
Timeline
Pastry Cook
Altura Concepts
10.2025 - Current
Pastry Chef Intern
Il Forno Brands
02.2024 - 05.2024
Customer Service Representative
Davids Bridal
09.2020 - 10.2025
Associate of Science - Baking And Pastry Arts
South Texas College
Commercial Baking - Baking And Pastry Arts
South Texas College