ZARA WILCOX
Summary
Responsible, flexible and enthusiastic team player who enjoys learning new skills and quickly adaptable to organizational changes. Strong communication skills and ability to work with people demonstrated by experience in Customer Service, Administration Strong Customer service Data Management Strong verbal communication skills Problem solving Organized Budgeting and finance, Strong PC skills including MS Word, Excel and Power Point, Teams.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
First Command
Fayetteville, NC
04.2021 - 07.2022
- Organized and reported financial data in order to keep track of payment histories and in financial accounting
- Interacts professionally in a service-culture environment while assisting with training and and personnel matter.
- Was in charge of scheduling, managing reservations, and sending confirmations for conference calls
- Educating and arranging repayment schedules in order to meet department goals and deadlines
- Answered an average of 100 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products
- Handled administrative tasks such as policy renewals, record keeping, and insurance payment collection
- Coordinate the planning, budgeting, delivery and communication of programs and events in support of employee engagement.
- Schedule daily administrative tasks for departmental personnel
- Prepare Performance and Review documentation for Advisor.
Passenger service agent
Aviation Power GmbH
Frankfurt Airport, Germany
05.2019 - 01.2021
- Maintained team compliance with Flight Manager, LSG and Crews standards.
- Used the PA system to announce flight status updates and gate changes
- Strong PC skills including Outlook, Word, Excel and Power Point
- Was in charge of creating customer invoices, accepting payments, and handling refund and cancellation requests
- Engaged customers and used active listening and effective interpersonal skills to provide high levels of customer service to each individual
- Informed clients of important travel information such as travel times, transportation connections, medical and visa requirements to provide quality service
- Was in charge of the ticketing, gate, and ramp services
- Strong attention to detail
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Answers Customer inquiries regarding flight arrivals, delays, cancellations, flight irregularities, facilities, and other general information
- Ability to handle a high volume of phone calls as well as interacting with a variety of departments
- Ability to document discussion records with accuracy and in a timely manner
Catering Operations Manager
SSP Deutschland GmbH
Frankfurt Airport, Germany
09.2014 - 04.2019
- Maintain working knowledge so as to provide support using Excell, Sharepoint, Word, Adobe, Acrobat, Powerpoint.
- Interacts professionally in a service-culture environment while assisting with training and and personnel matter.
- Maintain high food quality standards by reviewing shipments, overseeing preparation, and monitoring food safety
- Plan and designate shifts and hours for 40 employees' schedules
- Was in charge of overseeing food preparation and ensuring that safety protocols were followed
- Worked closely with managers and kitchen staff to provide excellent, up-to-date customer service.
- Answers phones, general questions and assists with walk-in traffic
- Managed staff schedules and maintained adequate coverage for all shifts.
Education
Highschool Diploma -
Bergiusschule
Frankfurt, Germany01.2018
Skills
- Advanced organizational and prioritization skills, with strong ability to meet strict deadlines
- Strong PC skills including MS Word, Excel and Power Point
- Budgeting and finance
- Organized
- Strong verbal communication skills Problem solving
- Strong Customer service
- Data Management
- Employee Training
- Project Planning
- Scheduling
- Advanced multi- tasking skills
- Detailed oriented
- Passenger Documentation
Languages
German
Native or Bilingual
English
Native or Bilingual
Timeline
Administrative Assistant
First Command
04.2021 - 07.2022
Passenger service agent
Aviation Power GmbH
05.2019 - 01.2021
Catering Operations Manager
SSP Deutschland GmbH
09.2014 - 04.2019
Highschool Diploma -
Bergiusschule