Zaraa Rajack
Orlando,Florida
Summary
Professional with comprehensive background in processing, prepared to bring high standards to new role. Known for improving operational efficiency and ensuring accuracy in documentation. Team-oriented with strong focus on achieving results and adapting to changing needs. Proficient in data management and regulatory compliance.
Overview
17
17
years of professional experience
Work History
Client Processor
Bank Of New York Mellon Corp
11.2023 - Current
- Applies expertise and judgment in providing quality, and occasionally complex client service and support to internal and external clients on a daily basis, including phone interaction, problem resolution, transaction processing, update client accounts in a timely manner
- Performs a variety of operational tasks in a product or functional area, including processing updates to client accounts or company records and interpreting and handling exceptions
- Investigates and corrects errors in client accounts
- Serves as the primary point of contact for clients and executes all correspondent requisites in a timely and accurate manner with an understanding of the underlying business and specific client needs
- Maintains correspondent accounts in accordance with applicable regulations and policies, ensuring regulatory compliance and minimizing exposure related to assigned processing tasks
- Works closely with technology and systems teams to ensure the system is efficient and incorporates any necessary risk mitigations
- Provides product knowledge, market nuances and requirements and technical assistance, as necessary
- May review and check work of other Client Processing Support staff and help resolve escalated issues
- Provides guidance to less experienced Client Processing Support staff, as needed
- Responsible for the quality and completion of own work
Banker
Axiom Bank
11.2022 - 11.2023
- Practices branch security procedures and protects customer confidentiality and privacy
- Processes a variety of customer transactions accurately and efficiently in adherence to bank policies and regulations
- Performs opening, closing, and other branch servicing duties such as cash balancing, maintaining and servicing automated teller machines, and cleaning work areas
- Follows company policies as directed to assure proper records are maintained and losses prevented
- Enhances customer satisfaction and the professional reputation of the Bank by warmly greeting, engaging, and developing good professional relationships with customers
- Monitor for compliance with various deposit regulations, including: Regulation CC, Regulation D, Regulation DD, Regulation E including overdrafts, ACH
- Performs compliance reviews regarding these regulations maintains orderly and detailed work papers, assists coworkers with the determination of the cause(s) of violations or exceptions, recommends corrective action
- Assists with reviewing company policies, procedures and practices to ensure compliance with state and federal laws and regulations
Teller II
SunTrust Bank
01.2008 - 01.2011
- Provides account services to customers by conducting deposits, loan payments, withdrawals for both commercial customers and individuals
- Records transactions by logging cashiers checks, travelers checks, ordering foreign currency
- Preparing Currency Transaction Reports (CTR) and Suspicious Activity Reports (SARs)
- Ability to effectively communicate accounting information, policies and procedures to customers
- Ability to independently identify and resolve financial matters while assisting staff with day to day duties
- Comply with bank operations and security procedures by participating in all dual control functions, auditing other tellers
- Answering high volume of calls and resolving customer complaints, investigating customer inquiries
Education
Bachelors of Science - Business Administration- Human Resources
University of Central Florida
Associate of Arts - Industrial Organizational Psychology
Valencia Community College
Certified Personal Trainer - undefined
NASM (National Academy of Sport Medicine)
Skills
- Ability to independently research and manage multiple projects and deadlines simultaneously
- Strong planning and implementation skills
- Effective interpersonal, verbal, and written communication skills
- Proficient computer skills
- Ability to work independently, as well as in a team setting
- Ability to multi-task
- Excellent organization and time management skills
- Attention to detail
- Teamwork and collaboration
- Customer service
- Data entry experience
- Multitasking and organizing
Timeline
Client Processor
Bank Of New York Mellon Corp
11.2023 - Current
Banker
Axiom Bank
11.2022 - 11.2023
Teller II
SunTrust Bank
01.2008 - 01.2011
Certified Personal Trainer - undefined
NASM (National Academy of Sport Medicine)
Bachelors of Science - Business Administration- Human Resources
University of Central Florida
Associate of Arts - Industrial Organizational Psychology
Valencia Community College
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