ZARAH ELLIOTT
Whitestown,IN
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
District Manager
THE W NAIL BAR
08.2023 - Current
- Provide ongoing coaching and training for store managers to maximize productivity and profits.
- Manage all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Resolve customer complaints quickly and effectively while maintaining exceptional customer service satisfaction.
- Conduct regular store visits to ensure compliance with company policies, standards, and regulations.
- Organize promotional events in order to drive sales volume in the district's stores.
- Develop strategic plans for increasing sales, reducing costs, improving operations efficiency.
Assistant Property Manager
NESE - 240 Units Lease-Up, MILHAUS
10.2022 - 08.2023
- Assist manager by performing monthly market comp reports, lease management reports, weekly leasing goals, processing payments, and managing public and resident relations
- Effectively handle resident grievances
- Develop and implement property marketing plan and operational enhancements
- Assist in the training and development of transition specialist.
- Monitored building maintenance and repairs, coordinated with contractors to ensure completion of tasks.
Transition Specialist
GRID - 175 Units Stabilized, MILHAUS
04.2022 - 10.2022
- Manage residency inquiries and full life cycle of leasing process
- Assist manager by gathering information for the weekly comp report, establishing strong community relations, providing engaging social media content, and planning resident events
- Created strong resident relationships to promote renewals.
Salon Manager
CITY NAIL BAR
08.2021 - 04.2022
- Work alongside salon owner to create and implement salon policies and procedures
- Oversee talent recruitment, interviewing, and training
- Conduct weekly sales audits to effectively manage and create performance sales goals.
Loan Specialist/District Collection Specialist
ONEMAIN FINANCIAL
08.2017 - 06.2020
- Oversaw full district collection attempts and monitor best practice delinquency
- Secured loan applications and providing guidance on proper insurance products
- Utilize interpersonal skills and consistent communication to reduce delinquency across district
- Ensured that I was up to date and current on all fair lending laws and life insurance licenses.
District Training Salon Manager
SUN TAN CITY
03.2015 - 08.2017
- Managed staffing, sales management, sales training, and development for multiple locations
- Train mentor and guide new salon managers, ensuring manager in training is properly prepared to properly manage their own salon
- Successfully maintain strong client satisfaction while handling any grievances
- Provide continued education to districts assistant managers to prepare them for manager in training
- Conduct weekly sales performance audits to create productivity goals for the week as a salon and each individual employee.
Education
COSMETOLOGY LICENSE -
AVEDA FREDRICKS INSTITUTE
BUSINESS ADMINISTRATION -
IVY TECH
Skills
- Leadership Development
- Compliance Monitoring
- Staff Recruiting
- Budget Management
- Customer Service
- Budget Preparation
- Staffing Oversight
- Conflict Management
References
References available upon request.
Timeline
District Manager
THE W NAIL BAR
08.2023 - Current
Assistant Property Manager
NESE - 240 Units Lease-Up, MILHAUS
10.2022 - 08.2023
Transition Specialist
GRID - 175 Units Stabilized, MILHAUS
04.2022 - 10.2022
Salon Manager
CITY NAIL BAR
08.2021 - 04.2022
Loan Specialist/District Collection Specialist
ONEMAIN FINANCIAL
08.2017 - 06.2020
District Training Salon Manager
SUN TAN CITY
03.2015 - 08.2017
COSMETOLOGY LICENSE -
AVEDA FREDRICKS INSTITUTE
BUSINESS ADMINISTRATION -
IVY TECH
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