Zarah Ganem
Providence Village,TX
Summary
Motivated Customer Service Representative with a strong focus on delivering exceptional customer satisfaction. Demonstrates effective time management and self-management skills while collaborating with teams on independent projects. Recognized as All-Star at Nordstrom for outstanding service and dedication.
Overview
5
5
years of professional experience
Work History
Associate
PetSmart
03.2021 - 11.2021
- Greeted customers in a friendly and professional manner.
- Learned and followed all store policies and procedures, resulting in fewer mistakes and improved customer service.
- Operated cash register and credit card machine.
- Processed transactions accurately and efficiently, ensuring that all transactions were completed within the established time frame.
Sales Associate
Nordstrom
11.2021 - 06.2024
- Monitored sales floor and stock room to ensure all areas were clean and organized.
- Maintained a neat and organized sales floor to ensure products were easy to find and in the correct area, resulting in an increase in customer foot traffic.
- Developed a floor plan that balanced customer flow and staff efficiency.
- Set up promotional displays, signage, and fixture changes.
- Operated cash register, credit card machine, and other electronic equipment accurately and efficiently.
Beauty Consultant
Target
07.2024 - 08.2026
- Helped assist guests on beauty products and skincare products that fit their needs.
- Trained new staff on product knowledge and customer service techniques, as well as provided tips to improve workflow.
- Managed inventory levels and organized product displays to optimize store aesthetics and accessibility.
- Processed product purchases and payments at the registers, in a timely manner; with a smile, and a light conversation.
- Ensuring inventory was accurate by doing audits in the backroom and on the floor.
Education
Developmental Psychology
University of California, San Diego (UCSD)
La Jolla, CA11-2022
Nursing
The University of Texas At El Paso
El Paso, TXSkills
- Fast Learner
- Creativity
- Customer Service
- Ability to Work in a Team
- Communication
- Adaptability
- Detail-orientated
- Safety and cleanliness standards
- Honest and dependable
- Attention to detail
- Excellent written and verbal communication
Accomplishments
- Earned a "Rack Award" within the first 6 months of working at Nordstrom Rack.
- Earned All-Star which is a competitive award given to one person per quarter. This award highlights employees who go above and beyond in not only their work on the floor, but also their attention to customer details and the values of the company.
Interests
I love to read, mainly young adult stories I also have a love for plants, and am happy to have a green thumb I also love watching movies and hanging out with friends and family I am an adventurer, and love to travel The paranormal world is something I find fun to watch and is quite interesting to me
Timeline
Beauty Consultant
Target
07.2024 - 08.2026
Sales Associate
Nordstrom
11.2021 - 06.2024
Associate
PetSmart
03.2021 - 11.2021
Nursing
The University of Texas At El Paso
Developmental Psychology
University of California, San Diego (UCSD)