Zarah Maldonado
Orlando,FL
Summary
A front desk assistant who is dedicated to giving patients the best experience possible, creating a calm, welcoming, and professional space for not only patients, but also colleagues. Ensuring all patients receive the extensive detail and communication needed for scheduling, or any questions necessary to ensure a smooth and quick check-in process once the patient is in the office, eager to seek more opportunities to gain valuable skills and expand my abilities in the work industry.
Overview
1
1
year of professional experience
Work History
Front Office Assistant
Orlando Health
Orlando, Florida
04.2025 - Current
- Warmly welcome patients, keeping a friendly yet professional conversation while collecting signatures, insurance, and payment to ensure a smooth check-in process.
- Maintain a clean, organized, and professional desk space, along with the waiting area.
- Manage multiple calls per day while still ensuring that both patients in person and over the phone receive my undivided attention.
- Well versed in office equipment and technology.
- Manage multiple demands of checking in patients, taking calls, and requesting referrals from the patients' provider.
- De-escalating and resolving any patients complaints and issues.
Education
High School Diploma -
University High School
Orlando, FL05-2024
Skills
- Exceptional communicator and collaborator
- Team-oriented
- Problem solver
- Time management
- Multi-tasking
- Strong written and verbal communication
- Proficient in using office equipment
- Language: English, Spanish
- Customer service
Timeline
Front Office Assistant
Orlando Health
04.2025 - Current
High School Diploma -
University High School