Zarahi Ortiz
New Orleans,LA
Summary
Engaging Sales Associate committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets.
Overview
3
3
years of professional experience
Work History
Sales Associate
Lakeshore of Kenner
Kenner, LA
01.2024 - 03.2024
- Engaged customers in friendly, professional dialogue to determine needs.
- Provided follow-up customer service after a car sale was completed.
- Negotiated prices with customers who wanted to buy used cars from the dealership's lot.
- Attended weekly staff meetings to discuss new marketing initiatives and customer feedback.
- Assisted customers in making informed decisions about the cars they were interested in purchasing.
- Greeted customers and provided product information.
- Maintained customer satisfaction by providing prompt, reliable service.
- Developed relationships with potential buyers through phone calls and emails.
- Demonstrated knowledge of vehicles' features to customers during showroom visits and test drives.
- Conducted test drives for prospective buyers.
- Responded to inquiries from potential customers via email and telephone.
- Showcased vehicle features and took customers on test drives in local area.
- Explained differences between models to clients, comparing and discussing capabilities and features.
- Collaborated with prospective customers over phone and email to schedule sales appointments.
Manager
Skyzone
Metairie, LA
09.2021 - 10.2022
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Provided leadership during times of organizational change or crisis situations.
- Coached, mentored and trained team members in order to improve their job performance.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
Team Member
Smoothie King
Kenner, LA
08.2021 - 11.2021
- Worked hard to learn required tasks quickly to maximize performance.
- Addressed customer needs, responding to specific requests.
- Developed positive customer relationships through friendly greeting and excellent service.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Rotated through series of different stations based on team needs.
- Built and maintained working relationships with peers and upper management.
- Looked for ways to go above and beyond job requirements.
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
- Assisted newly hired team members by explaining company procedures and safety requirements.
- Resolved customer issues promptly in a professional manner.
- Assisted customers with product selection and ordering process.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Received, processed, and stocked merchandise in accordance with store policies.
- Participated in training sessions for new employees when needed.
- Greeted customers upon entering the store with friendly demeanor.
- Provided customer service support to ensure satisfaction.
Education
Some College (No Degree) - Political Science
University of New Orleans
New Orleans, LASkills
- Sales Development
- Product Sales
- Verbal/written communication
- Building rapport
- Display Setup
- Sales Training
- Money Handling
- Guest Relations
- Cash Register Operation
- Cash Handling Accuracy
- Problem-solving skills
- Merchandising understanding
- POS System Operation
- Merchandise Display
- Positive and professional
- Outgoing Personality
- Reliable and punctual
- Professional Demeanor
- Energetic self-starter
- Customer Service
- Written and oral communication skills
- Goal-Oriented
- Flexible Schedule
- Negotiation Tactics
- Exceptional customer service
- Sales expertise
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
French
Limited
Affiliations
- College
References
References available upon request.
Timeline
Sales Associate
Lakeshore of Kenner
01.2024 - 03.2024
Manager
Skyzone
09.2021 - 10.2022
Team Member
Smoothie King
08.2021 - 11.2021
Some College (No Degree) - Political Science
University of New Orleans
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