Zarai Edmond
Acworth,GA
Summary
Experienced Assistant Manager who oversaw a high-volume store. Versed in planning daily operations, staffing and inventory management, customer service, food service professional with four years in FOH and BOH operations. I'm a demonstrated team leader with excellent staff management and organizational skills. Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
13
13
years of professional experience
1
1
Certification
Work History
General Manager
Inspire Brands
09.2021 - Current
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Developed and maintained relationships with customers and suppliers through account development.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee evaluations, and contract details.
- Formulated policies and procedures to streamline operations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
Customer Service Manager
TeleTech
08.2016 - 03.2018
- Determined plan eligibility and enrolled members within CMS regulatory guidelines
- Worked toward maintaining the current members database by correcting/completing applications by using given support tools Process plan changes, cancellations, terminations and involuntary did-enrollments within the CMS regulatory guidelines.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Collaborated with marketing department to launch and manage promotional activities and campaigns.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
Assistant Manager
Zaxby's Chicken Fingers & Buffalo Wings
07.2017 - 02.2018
- Delivered excellent customer service by greeting and assisting each customer
- Addressed customer inquiries and resolved complaints
- Stocked and restocked inventory when shipments were received
- Reorganized the sales floor to meet company demands
- Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts
- Wrote order supply requests to replenish merchandise & trained staff to deliver outstanding customer service
- Opened and closed the store, which included counting cash drawers and making bank deposits.
Assistant Manager/Shift Manager
Wendy's
01.2011 - 08.2017
- Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency
- Scheduled and directed staff in daily work assignments to maximize productivity
- Efficiently resolved problems or concerns to the satisfaction of all involved parties
- Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees
- Counseled and disciplined staff when necessary.
Tax Preparer
Liberty Tax
12.2015 - 03.2016
- Utilized advanced tax preparation software to prepare tax returns for individuals and small businesses
- Resolved customer concerns and complaints
- Advised customers of their rights and responsibilities as taxpayers
- Exercised due diligence during tax interviews
- Ensured the proper credits, deductions, and tax liabilities were applied to tax returns, according to Publication 17 Federal Tax Code.
Education
Associate of Arts - Business Management
University of Phoenix
Tempe, AZ05.2025
Food Industry -
Marietta
GA, USA01.2017
Pharmacy Technician Certification -
Fisk University
Nashville, TN01.2013
Medical Administrative assistant: Business -
Fisk University
Nashville, TN01.2013
High School Diploma -
North Cobb High School
Kennesaw, GA01.2011
Skills
- Skillful kitchen staff trainer
- Staff scheduling knowledge
- Kitchen productivity
- Team-oriented
- Back of house operations understanding
- Willing to work under pressure
- Ability to handle fast-paced environment
- Able to lift up to 50 pounds
- Ability to handle/resolve problems
- Written and oral communication skills
- Food production quality knowledge
- Uses proper sanitation practices
- Food handling knowledge
- Consistently complies with polices and procedures
- Knowledge of basic food preparation
- ServSafe Certified
- Reliable, punctual and committed to customer service
- Business Development
- Business Administration
- P&L Management
- Advertising and Marketing
- Schedule Management
- Account Management
- Customer Relationship Management
- Workflow Planning
- Loss Prevention
- Project Management
Certification
- ServSafe Certification, 15205058, 06/09/2022
- Food Production Manager Certification Exam, 06/09/2022
Timeline
General Manager
Inspire Brands
09.2021 - Current
Assistant Manager
Zaxby's Chicken Fingers & Buffalo Wings
07.2017 - 02.2018
Customer Service Manager
TeleTech
08.2016 - 03.2018
Tax Preparer
Liberty Tax
12.2015 - 03.2016
Assistant Manager/Shift Manager
Wendy's
01.2011 - 08.2017
Associate of Arts - Business Management
University of Phoenix
Food Industry -
Marietta
Pharmacy Technician Certification -
Fisk University
Medical Administrative assistant: Business -
Fisk University
High School Diploma -
North Cobb High School
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