ZARAIH COOK
Acworth,GA
Summary
Motivated and compassionate Service Leader Manager with 4+ years of experience in customer service, team development, and child education support. Currently pursuing a degree in Child Healthcare and Business at Georgia State University. Known for leadership, problem-solving, and building positive work environments. Dedicated to continuous growth and delivering exceptional service.
Overview
6
6
years of professional experience
Work History
Barista
Starbucks
Acworth, GA
09.2025 - Current
- - Prepare handcrafted beverages and food items according to customer preferences and quality standards.
Delivery Driver
Grubhub
Metro Atlanta, GA
03.2024 - Current
- - Handle payments and delivery app functions accurately.
- - Navigate efficiently to meet deadlines and ensure customer satisfaction.
- - Provide excellent customer service and clear communication throughout delivery.
- - Pick up and deliver food orders promptly while maintaining quality and temperature.
Personal Shopper
Instacart
Metro Atlanta, GA
01.2023 - Current
- - Maintain a professional and friendly attitude while representing the Instacart brand.
- - Manage multiple orders with attention to detail and customer satisfaction.
- - Communicate with customers to provide updates and substitutions when needed.
- - Shop and deliver grocery orders accurately and on schedule.
Service Leader Manager
Chipotle Mexican Grill
Acworth, GA
03.2021 - 01.2026
- - Promoted from Crew Trainer to Service Leader Manager for excellence in leadership and team performance
- - Oversee shift operations to ensure food safety, service speed, and quality standards are consistently met
- - Train, mentor, and evaluate team members to strengthen performance and teamwork
- - Manage daily checklists, shift assignments, and conflict resolution among staff
- - Assist with inventory management, scheduling, and customer issue resolution
- - Recognized for improving team morale and increasing customer satisfaction ratings
Package Handler (Part-Time)
FedEx
Kennesaw, GA
09.2025 - 12.2025
- - Support team operations to ensure on-time package processing.
- - Operate warehouse equipment safely and maintain a clean work area.
- - Inspect and organize shipments for accuracy and condition.
- - Sort, scan, and load/unload packages efficiently to meet delivery deadlines.
Assistant Teacher
Little Tons of Fun Daycare
Acworth, GA
03.2020 - 10.2024
- - Supported lead teachers with curriculum planning and classroom organization
- - Engaged children in creative learning through storytelling, crafts, and interactive play
- - Documented developmental milestones and maintained open communication with parents
- - Ensured safety protocols and supported potty training with consistency and care
- - Work collaboratively with team members to achieve daily store goals.
- - Maintain cleanliness, stock supplies, and ensure safety and sanitation standards.
- - Deliver fast, friendly, and personalized service in a high-volume environment.
Education
B.S. - Child Healthcare and Business
Georgia State University
Atlanta, GA01.2026
Radiology for Ultrasound
Chattahoochee Technical College
05.2025
High School Diploma - undefined
North Paulding High School
Dallas, GA05.2024
Skills
- Team Leadership & Development
- Diagnostic Imaging & Patient Care
- Child Engagement & Classroom Support
- Food Prep & Safety Protocols
- Customer Service Excellence
- Performance Evaluation
- Problem Solving
- Time Management
Timeline
Barista
Starbucks
09.2025 - Current
Package Handler (Part-Time)
FedEx
09.2025 - 12.2025
Delivery Driver
Grubhub
03.2024 - Current
Personal Shopper
Instacart
01.2023 - Current
Service Leader Manager
Chipotle Mexican Grill
03.2021 - 01.2026
Assistant Teacher
Little Tons of Fun Daycare
03.2020 - 10.2024
B.S. - Child Healthcare and Business
Georgia State University
Radiology for Ultrasound
Chattahoochee Technical College
High School Diploma - undefined
North Paulding High School