ZARAK JONES
Homestead,FL
Summary
Hardworking Restaurant Manager with 14 years overseeing high-traffic establishments. Talented at managing large, diverse teams of culinary and service personnel. Comfortable taking responsibility for everything from back-office operations to dining room performance.
Responsible Truck Driver with expertise in planning routes, collecting payments and resolving customer service issues. Bringing 18 years of related experience, advanced inspection skills and defensive driving abilities. Service-oriented with strong attention to detail and systematic approach to safety.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Truck Driver
Core and Main
07.2023 - Current
- Aided senior leadership during executive decision-making process, generating daily logistics, and productivity records
- Provided customer service by responding to inquiries about services offered or directions to destination locations
- Reported all accidents or violations to management immediately upon occurrence
- Utilized pallet jacks and forklifts to load and unload materials off trucks.
Owner/Operator Truck Driver
UniGroup
08.2014 - 07.2023
- Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control
- Assisted in loading and unloading freight from trailers as needed
- Operated commercial truck to transport goods and materials over long distances
- Followed all applicable rules, laws and regulations governing the safe operation of a large vehicle.
General Manager
McDonald's Restaurant
08.2012 - 07.2014
- Guided management and supervisory staff to promote smooth operations
- Implemented campaigns and promotions to help with developing goods and services
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement
- Managed inventory levels and conducted corrective action planning to minimize long-term costs
- Completed thorough opening, closing and shift change functions to maintain operational standards each day
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked
- Administered employee discipline through verbal and written warnings
- Developed service and sales strategies to improve retention and revenue
- Led employee evaluations with constructive feedback to boost performance
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships
- Created effective business plans to focus strategic decisions on long-term objectives
- Conducted regular meetings with senior management team to review progress against established objectives
- Prepared staff work schedules and assigned team members to specific duties
- Tracked monthly sales to generate reports for business development planning
- Created a positive work environment by developing team building activities that encouraged collaboration among departments
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
Owner/Operator Truck Driver
Swift Transportation
11.2003 - 08.2012
- Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control
- Assisted in loading and unloading freight from trailers as needed
- Operated commercial truck to transport goods and materials over long distances
- Followed all applicable rules, laws and regulations governing the safe operation of a large vehicle
- Managed records related to vehicle maintenance, inspections, repairs, registration and insurance coverage
- Drove tractor-trailer combinations to transport and deliver products, livestock or other materials.
Soldier
US Army
08.1996 - 10.2008
- Used technical expertise and sound military judgment to learn and perform complex procedures
- Supervised the maintenance of vehicles and other military equipment according to standards
- Worked in small groups to accomplish complex goals within tight deadlines and standards
- Conducted classes to teach fellow soldiers in platoon about safety and awareness topics
- Secured and protected air, land and sea positions from enemy attack
- Conducted training to improve troops' abilities
- Managed daily operations at forward operating bases by coordinating resources from multiple departments.
Management Assistant
McDonald's Restaurant
08.1986 - 10.1996
- Received and screened incoming calls and visitors, alerting management to priority matters
- Implemented effective inventory control procedures and ordered items when stock was low
- Greeted guests and vendors to assist in navigating space
- Leveraged communication and problem-solving abilities to alleviate ongoing issues and promote conflict resolution
- Monitored progress on projects and identified potential issues or delays before they occurred
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers
- Educated customers on menu items, product ingredients and nutritional values
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards
- Maintained organized storage areas for food products, beverages and restaurant supplies
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment
- Monitored quality of food served to ensure it met company standards for presentation and temperature
- Upheld high standards of productivity and quality in operations
- Talked pleasantly with customers while taking orders and promoted positive image for business
- Restocked kitchen supplies including food products and utensils.
Education
Restaurant Management -
Hamburger University, Rock Job Corp
Oak Lawn, IL06.2013
Ged - Business Management
Red Rock Job Corp
Lopez, PA09.1992
Skills
- Equipment Operation
- Delivery Scheduling
- Restaurant Management
- Public Relations
- Food safety handling
Certification
Restaurant Operations Management
Staff Management
Customer Engagement
Timeline
Truck Driver
Core and Main
07.2023 - Current
Owner/Operator Truck Driver
UniGroup
08.2014 - 07.2023
General Manager
McDonald's Restaurant
08.2012 - 07.2014
Owner/Operator Truck Driver
Swift Transportation
11.2003 - 08.2012
Soldier
US Army
08.1996 - 10.2008
Management Assistant
McDonald's Restaurant
08.1986 - 10.1996
Restaurant Management -
Hamburger University, Rock Job Corp
Ged - Business Management
Red Rock Job Corp
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