Zarakiyyah Leblanc
The Colony,TX
Summary
Highly efficient customer service associate that is well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
6
6
years of professional experience
Work History
Health Services Associate
CoverMyMeds
12.2022 - 03.2024
- Outbound calls were being made to the patients insurance plan or patients pharmacy to receive and notate updates regarding their prior authorizations.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
- Collaborated with healthcare providers to expedite the process of obtaining necessary medical documentation for approvals.
- Demonstrated adaptability by managing multiple priorities simultaneously, ensuring all tasks were completed accurately and on time.
- Verified eligibility and compliance with authorization requirements for service providers.
- Reached out to insurance carriers to obtain prior authorization for testing and procedures.
Customer Service Representative
Kobie Marketing Inc.
01.2020 - 10.2021
- Received inbound calls from customers seeking information about their cash back rewards points to help them redeem to pay off credit cards or to make automotive purchases.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Store Associate
Walmart
11.2017 - 09.2019
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Streamlined store operations by organizing merchandise displays and restocking shelves promptly.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Assisted with inventory management, ensuring accurate counts and proper storage of products.
Education
High School Diploma -
Texans Can Academy
Farmers Branch, TX01.2018
High School Diploma -
Texans Can Academy
Farmers Branch, TX01.2018
Skills
- Efficient data entry
- Advanced clerical knowledge
- Understanding customer needs
- Multitasking and prioritization
- Calm and professional under pressure
- Verbal and written communication
- Proficient in using computer systems and software
- Ability to work well in a team environment
Timeline
Health Services Associate
CoverMyMeds
12.2022 - 03.2024
Customer Service Representative
Kobie Marketing Inc.
01.2020 - 10.2021
Store Associate
Walmart
11.2017 - 09.2019
High School Diploma -
Texans Can Academy
High School Diploma -
Texans Can Academy
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