ZARATU OBAKA
The Bronx,NY
Summary
Challenging career in an industry that will employ my skills to the fullest extent. I want to emerge as a successful, true professional through my ‘Can Do’ attitude, hard work, confident, highly motivated personality and always willing to work.
Exceptional relationship management skills with the ability to interact with clients and government authorities, for smooth operations.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Income Tax Service
2024.02 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
E-TRACKING
Ghana Link Network Service.
2020.08 - 2023.12
- Reduced errors in tracking data entry by conducting thorough audits and providing staff training.
- Implemented risk mitigation strategies to address potential issues impacting shipment timelines or delivery accuracy.
- Optimized routing strategies to reduce transit times and improve overall delivery performance.
- Enhanced tracking accuracy by implementing advanced software tools and methodologies.
Senior Procurement and Logistics Supervisor
Alive Pharmaceuticals Company Ltd
2014.10 - 2019.05
- Key Responsibilities Handled are in two folds 1
- Procurement Supervisor; major roles are as follows
- Collection, monitoring and analyzing data on current trends in the markets.
- Negotiating and preparation of contract terms and conditions with vendors.
- Preparations and submission of periodic procurement reports to management.
- Make annual evaluations of local suppliers based on their service provisions.
- Confer with suppliers regarding quality service delivery to ensure requirements are met.
- Ensuring strict compliance with the company’s policy on procurement as well as in conformity with laws as prescribe in the Procurement Act.
- Act as the focal point of the company’s procurement undertakings. 2
- Logistics Coordinator.
- Have oversight responsibility of ensuring that the distribution channels of the company’s product are handled efficiently and effectively.
- Manages stocks by preparing documentations to replenish stocks on periodic basis.
- Warehousing and store-keeping function by liaising with the personnel at shop floor to ensure goods are stored in an orderly controlled manner.
- Do periodic stock reconciliations at periodic intervals.
- Address tactical and strategic supply chain issues such as ensuring adherence to strict quality control issues in the warehouse.
Loan Assistant
First Allied Savings and Loan Ltd
2013.09 - 2014.08
- Key Responsibilities Handled-
- Assisting in the interviewing of potential customers.
- Assisting in the disbursement of loan to customers.
- Responding and dealing with the company’s external agents by email, telephone and any other means possible when the need arises.
- Producing regular reports and statistics on daily, weekly and monthly basis.
- Visiting customers to monitor the quality of service they are receiving.
- Ensuring quality, delivery and budget objectives are met;
- Motivating, organizing and encouraging teamwork within the workforce to ensure set productivity targets are met
- Perform any other duties assigned by my line manager
Data Entry Clerk
Ayrton Drugs Ltd
2012.07 - 2012.12
- Key Responsibilities Handled-
- Insert customer and account data by inputting base on, numerical information from source document on daily bases
- Complete, verify accuracy and sort information according to priorities to prepare source data for computer entry
- Review data for deficiencies or errors, correct incompatibilities if possible and check output
- Generate reports, store completed work in designated locations and perform back up operations
- Ensure that every information or data brought to my desk is entered into the system without any backlogs
- Enter all details on invoices received from sales officers on daily bases.
- Keep files on each marketing staff and update their records on daily basis.
- Ensure that correct data are entered into the system at all times
- Analyze data entered into the system and submit a report as specified by my supervisor.
- Submit daily and weekly reports to sales manager as directed
- Perform any other duties assigned by my superior from time to time
Education
Master’s in Procurement and Supply Chain Management -
05.2018
Bachelor’s Degree in Procurement Management -
05.2016
Certificate in Investment -
01.2014
HND in Purchasing and Supply (Second Class Upper Division) -
01.2013
Senior secondary school certificate (General Arts) -
01.2006
Skills
Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Personality Traits
- Ability to work under severe pressure, to get along with everyone.
- Excellent experience in achieving targets execution of projects.
- Excellent communication skills
- Strong motivational and leadership skills.
- Exceptional client handling skills.
- Ability to work individually as well as in a team.
- Highly trustworthy, discreet and ethical
- Resourceful in the completion of projects and effective at multi-tasking
References
Available upon request.
Hobbies and Interests
- Traveling
- Reading
- Research
- Sight-seeing
Timeline
Customer Service Representative
Income Tax Service
2024.02 - Current
E-TRACKING
Ghana Link Network Service.
2020.08 - 2023.12
Senior Procurement and Logistics Supervisor
Alive Pharmaceuticals Company Ltd
2014.10 - 2019.05
Loan Assistant
First Allied Savings and Loan Ltd
2013.09 - 2014.08
Data Entry Clerk
Ayrton Drugs Ltd
2012.07 - 2012.12
Master’s in Procurement and Supply Chain Management -
Bachelor’s Degree in Procurement Management -
Certificate in Investment -
HND in Purchasing and Supply (Second Class Upper Division) -
Senior secondary school certificate (General Arts) -
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