Zareale Coulter
Muskogee,OK
Summary
Dynamic professional with a proven track record at St Francis Hospital, excelling in team leadership and attention to detail. Recognized for enhancing guest satisfaction through effective communication and maintaining high cleanliness standards. Skilled in problem resolution and adept at managing operations to ensure quality service and operational excellence.
Overview
9
9
years of professional experience
Work History
Housekeeper
St Francis Hospital
05.2024 - Current
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Verified cleanliness and organization of storage areas and carts.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Servant/Custodian
St Mark Baptist Church
07.2016 - Current
- Moved furniture for cleaning and set up for special events.
- Kept building spaces premises clean inside and outside.
- Reported vandalism or other damage to property to supervisor.
- Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
Tax Preparer
Jackson Hewitt
11.2023 - 04.2024
- Prepared tax returns, extensions, tax planning calculations, and write-ups for organizations and entities.
- Offered clients recommendations to reduce tax liabilities.
- Completed and filed returns with tax departments at local, state, and federal levels.
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
Lead Sales Associate
Dollar General
08.2022 - 10.2023
- Trained, coached, and mentored new sales associates for maximum performance.
- Processed and stocked merchandise in accordance with store standards.
- Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
- Handled cash register operations and customer transactions to process payments.
Assistant Manager
Shoe Department
10.2020 - 10.2021
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed detailed plans based on broad guidance and direction.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Education
Diploma -
Harper Charter Academy
Oklahoma City, OK05.2016
Skills
- Team leadership
- Team building
- Performance management
- Problem resolution
- Attention to detail
- Verbal communication
- Written communication
- Relationship building
- Resilience
Timeline
Housekeeper
St Francis Hospital
05.2024 - Current
Tax Preparer
Jackson Hewitt
11.2023 - 04.2024
Lead Sales Associate
Dollar General
08.2022 - 10.2023
Assistant Manager
Shoe Department
10.2020 - 10.2021
Servant/Custodian
St Mark Baptist Church
07.2016 - Current
Diploma -
Harper Charter Academy
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