ZARED MAYFIELD
Cullman,AL
Summary
Operations Manager with a proven track record at MyWay Transportation, excelling in team leadership and customer service. Enhanced client satisfaction through effective communication and strategic sales initiatives, driving revenue growth. Skilled in logistics management and problem-solving, fostering long-lasting client relationships while ensuring operational efficiency and compliance.
Overview
9
9
years of professional experience
Work History
Operations Manager
MyWay Transportation
09.2016 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Manage sales and customer account operations efficiently.
- Assisted in recruiting, hiring and training of team members.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Negotiated contracts with customers, ensuring the best pricing and terms for company profitability.
- Increased sales revenue by developing and implementing effective sales strategies.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Education
High School Diploma -
Wallace State Community College
Hanceville, ALSkills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Logistics management
- Sales background
- Financial management
- Customer relationship management
- Schedule management
- Accounts management
Timeline
Operations Manager
MyWay Transportation
09.2016 - Current
High School Diploma -
Wallace State Community College
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