Dynamic professional specializing in executive support and operational leadership. Strong organizational skills enable effective management of diverse tasks and priorities. Comprehensive background in office management, accounts receivable, database management, and contract negotiations. Recognized for outstanding customer service and fostering positive client relationships.
Hi, I’m
Zaren Henley
Bozeman,US
Summary
Work History
COHO CollectiveBozeman, MT
Operations & Housekeeping Manager
08.2024 - 05.2025
Job overview
- Ordered housekeeping supplies and guest toiletries to maintain operational efficiency.
- Created training programs for new hires, including orientation sessions on cleaning policies and procedures.
- Conducted employee performance evaluations and created improvement plans.
- Trained and mentored new personnel to enhance service quality and performance.
- Completed schedules, shift reports, and essential business documentation.
- Investigated guest complaints and resolved issues to build customer trust.
- Performed regular room inspections to ensure compliance with housekeeping standards.
Western CPEBozeman, MT
Compliance & Product Development Assistant and Pay
01.2024 - 08.2024
Job overview
- Partnered with internal stakeholders to assess training requirements and streamline processes.
- Monitored industry regulations to guarantee compliance across all operations.
- Contributed to development and implementation of comprehensive compliance policies.
- Updated and organized records pertaining to compliance and product development initiatives.
- Oversaw payroll processing, ensuring precision and legal compliance throughout.
- Calculated employee wages, deductions, and taxes accurately during payroll administration.
Cedar View ManagementEnnis, MT
General Manager & Office Administrator
05.2021 - 01.2024
Job overview
- Established effective communication with staff to enhance operational efficiency.
- Managed daily business operations, encompassing budgeting, staffing, scheduling, and inventory control.
- Resolved customer complaints promptly while upholding high service delivery standards.
- Conducted regular meetings with senior management to assess progress toward objectives.
- Monitored financial performance to identify cost-saving opportunities and revenue growth.
- Maintained vendor relationships to secure optimal pricing on supplies and materials.
Eldridge Hotel of LawrenceLawrence, KS
Hotel Front Desk Receptionist
08.2021 - 05.2022
Job overview
- Maintained an organized reception area, ensuring prompt attention for all guests.
- Answered incoming calls, redirecting to appropriate personnel and taking messages as needed.
- Performed data entry to maintain accurate customer records in computer systems.
- Assisted with appointment scheduling for clients and visitors.
- Processed payments from customers using various methods including credit cards and checks.
Tropical Smoothie caféLawrence, KS
Crew Leader
08.2020 - 01.2022
Job overview
- Directed daily operations for a team of 10-15 crew members, assigning tasks effectively.
- Resolved customer complaints promptly to enhance service satisfaction.
- Organized inventory management, ordering supplies as necessary for job completion.
- Conducted regular reviews of work orders to verify project requirement fulfillment.
- Trained new hires on job responsibilities, safety protocols, and company guidelines.
Off Broadway ShoesLeawood, KS
Sales Associate
06.2019 - 04.2021
Job overview
- Provided accurate information about products, prices, and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Demonstrated product features and benefits for customers' needs.
Brancato’s Catering ServiceKansas City, KS
Catering Server
06.2018 - 06.2019
Job overview
- Maintained the cleanliness of the buffet area, including setting up and breaking down the buffet table.
- Ensured that all dietary restrictions were met by providing vegan, vegetarian, gluten-free, and dairy-free options at each event.
- Cleaned up after events, including washing dishes and utensils used during meal service.
- Organized catering orders according to client specifications, while adhering to health department regulations regarding food safety standards.
Education
University of KansasLawrence, KS
Bachelor of Science from Business Administration And Management
05.2022
University Overview
Skills
- Housekeeping operations
- Employee training
- Performance evaluation
- Scheduling and planning
- Customer service
- Competitor research
- Records management
- Network development
- Sales
- Event planning
- Vendor management
- Data entry
- Communication skills
- Social media promotion
Overview
10
years of professional experience
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