Hi, I’m
Zaren Henley
Ennis,MT
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and memorable experience.
Overview
9
years of professional experience
Work History
Cedar View ManagementEnnis, MT
General Manager & Office Administrator
05.2021 - Current
Job overview
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Coordinated and managed daily administrative operations of the office.
- Organized and maintained filing systems, including electronic databases and records.
- Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
Eldridge Hotel of LawrenceLawrence, KS
Hotel Front Desk Receptionist
08.2021 - 05.2022
Job overview
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Assisted with scheduling appointments for clients and visitors.
- Updated customer information in databases regularly to ensure accuracy of records.
- Generated monthly reports summarizing sales activities, customer feedback surveys and other relevant data.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
Tropical Smoothie caféLawrence, KS
Crew Leader
08.2020 - 01.2022
Job overview
- Directed team of 10-15 crew members in daily operations and assigned tasks.
- Assisted in resolving customer complaints or issues quickly and efficiently.
- Provided technical support to crew members when operating machinery or equipment.
- Organized inventory of supplies necessary for job completion; ordered additional materials when needed.
- Conducted regular reviews of work orders to confirm completeness of project requirements.
- Resolved any disputes among crew members in a professional manner while upholding company policy.
- Trained new hires on job duties, safety protocols, and company policies.
- Developed work schedules to ensure adequate staffing levels.
Off Broadway ShoesLeawood, KS
Sales Associate
06.2019 - 04.2021
Job overview
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Conducted inventories on a regular basis to track stock levels.
- Demonstrated product features and benefits for customers' needs.
- Upsold additional items based on customer interests and needs.
- Suggested ideas for improving store operations and increasing profits.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Brancato’s Catering ServiceKansas City, KS
Catering Server
06.2018 - 06.2019
Job overview
- Maintained cleanliness of the buffet area, including setting up and breaking down the buffet table.
- Prepared and served food items to guests in a timely manner.
- Greeted guests as they arrived for events, provided them with information about menu items, and answered any questions they had.
- Ensured that all dietary restrictions were met by providing vegan, vegetarian, gluten-free, dairy-free options at each event.
- Set up tables with appropriate linens and silverware prior to each event.
- Cleaned up after events, including washing dishes and utensils used during meal service.
- Restocked supplies such as beverages, condiments, plates or glasses when necessary.
- Organized catering orders according to client specifications while adhering to health department regulations regarding food safety standards.
Dick’s Sporting GoodsLeawood, KS
Footwear Sales Associate
06.2017 - 02.2018
Job overview
- Greeted customers, provided product knowledge and assisted with selection of footwear.
- Assisted in merchandising and stocking shelves with new products.
- Provided excellent customer service by anticipating customer needs and responding promptly to inquiries.
- Maintained store cleanliness and visual appeal through organizing, straightening, dusting, sweeping.
- Collaborated with team members to ensure smooth daily operations of store.
- Identified customer needs through active listening and probing questions.
- Served as a role model for other employees by exhibiting exceptional salesmanship skills.
Schlitterbahn Water ParkKansas City, KS
Lifeguard
05.2015 - 08.2015
Job overview
- Monitored swimmers to ensure safety in the pool area.
- Performed emergency rescues when necessary.
- Organized recreational activities such as water polo and volleyball games.
- Provided assistance to swimmers of varying skill levels.
- Assisted with swim lessons for guests and members of the facility.
- Enforced all safety regulations and posted rules for patrons.
- Performed regular cleaning and maintenance of pool equipment.
- Reported any unsafe conditions or suspicious activity to management immediately.
- Prepared detailed incident reports following accidents or other incidents.
Education
University of Kansas, Lawrence, KS
Bachelor of Science from Business Administration And Management
05.2022
St. James Academy High School, Lenexa
High School Diploma
05.2018
Skills
- Organization
- Dependable
- Leader
- Collaborative
- POS
- Loyal
- Determination
- Adaptable
- Problem Solving
- Customer Service
- Client Service
- Competitor Research
- Records Management
- Network Development
- Customer Success Management
- Sales
Community Involvement
- Phi Mu Alpha Beta – Alumni
- National Society of Collegiate Scholars – Member
- Eudora Elementary School – Teacher's Aide
- Campus Ministry
- Grace Mission Trip – Co-leader
- House Captain for Community – Co-leader
- Hope House Volunteer
- Full Circle Food Pantry Volunteer
- Catholic Charities Volunteer
- KU Finance Club – Member
- KU Women in Finance Club – Member
- KU Entrepreneurship Club – Member
Timeline
Hotel Front Desk Receptionist
Eldridge Hotel of Lawrence
08.2021 - 05.2022
General Manager & Office Administrator
Cedar View Management
05.2021 - Current
Crew Leader
Tropical Smoothie café
08.2020 - 01.2022
Sales Associate
Off Broadway Shoes
06.2019 - 04.2021
Catering Server
Brancato’s Catering Service
06.2018 - 06.2019
Footwear Sales Associate
Dick’s Sporting Goods
06.2017 - 02.2018
Lifeguard
Schlitterbahn Water Park
05.2015 - 08.2015
University of Kansas
Bachelor of Science from Business Administration And Management
St. James Academy High School
High School Diploma
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