Cleaned bathrooms, including toilets, tubs, showers and sinks.
Followed safety procedures when handling hazardous materials.
Disinfected telephones, light switches and other frequently touched objects.
Housekeeping Manager
ski mountain lodge
Gatlinburg, TN
02.2023 - 02.2024
Identified opportunities for process improvements in order to increase efficiency and productivity of housekeeping services.
Performed quality control inspections for guest rooms and public areas.
Maintained accurate records of supplies and equipment inventory.
Analyzed reports on room occupancy rates, guest feedbacks and other relevant data to identify potential problems or areas of improvement.
Call Center Representative
wyndam reservation
Montego Bay, Jamaica
01.2020 - 07.2021
Identified opportunities to upsell additional products or services when appropriate.
make reservation for all the hotels wyndham own an associate's with across the united states.
Attended regular training sessions on updates and changes within the industry or organization.
Education
High School Diploma -
Claude Mckay High School
Jamaica
06-2013
Skills
since i have been in the hospitality field and working within different hotels, the position of work i am applying for i know i can be a good asset to this company base on my past experience
Strong leadership
Scheduling expertise
Health and safety compliance
Customer Service
Staff Training and Development
Quality improvements
Guest Relations
Supply Inventory Management
Chemical Handling
Expense Tracking
Pest Control
Invoice Processing
Regulatory Compliance
Performance Improvements
there so much in this feild an i only manage because i love what i do