Results-driven operations management professional with extensive experience in customs compliance, inventory control, and process improvements. Proven track record of enhancing customer satisfaction through strategic decision-making and data analysis, ensuring high-quality service delivery. Skilled in building trust-based relationships with clients by understanding their unique needs and providing tailored solutions. Committed to excellence and proactive communication, consistently delivering accurate orders and memorable client interactions.
Overview
10
10
years of professional experience
Work History
Logistics Manager
USA Tu Buzon
Miami , FL
08.2019 - 09.2022
Organized distribution networks including trucking fleets, warehouses, and third-party vendors.
Created reports to track shipment progress, delivery times, and costs associated with transport.
Managed day-to-day operations related to receiving, storing, packing, shipping merchandise.
Oversaw warehouse staff to ensure proper handling and storage of materials and products.
Provided guidance on best practices for warehousing operations based on industry standards.
Conducted training sessions for new employees on safety procedures within the warehouse.
Collaborated with other departments to develop strategies that align with company objectives.
General Staff Member
Cafe Caramba
Lauderhill, FL
01.2018 - 07.2019
Resolved issues between customers or clients with tactful communication methods.
Analyzed data to identify trends in customer service satisfaction.
Developed training materials for new employees onboarding process.
Entered data into databases accurately and timely.
Participated in team projects to improve customer relations strategies.
Monitored inventory levels of office supplies and placed orders when necessary.
Performed general office duties such as answering phones, photocopying, faxing and mailing documents.
Provided customer service assistance by responding to inquiries via phone or email.
Operated cash register with proficiency during high-volume shopping times.
Met incoming customers pleasantly and offered support and service.
Completed regular and thorough cleaning of equipment, floors, and furniture.
Managed safe and efficient serving of customer foods.
Conducted administrative duties and ran errands for supervisors.
Built and maintained working relationships with peers and upper management.
Pre-K and Kindergarten Teacher
Liceo Mayor Andino
Villa Alsacia , Bogota - Colombia
01.2015 - 12.2016
Participated in professional development opportunities to stay current on best practices for teaching young children.
Organized field trips to local attractions as part of the educational experience.
Developed and managed lesson plans according to curriculum guidelines.
Implemented differentiated instruction based on individual student abilities.
Maintained effective communication with administrators, colleagues, and families.
Ensured compliance with state standards for pre-Kindergarten education programs.
Utilized various teaching methods such as lectures, projects, discussions, demonstrations.
Engaged students in hands-on activities related to math, science, language arts.
Adapted instructional materials based on varying abilities of pre-K and kindergarten learners.
Established positive relationships with parents and guardians while maintaining professional boundaries.
Created an atmosphere conducive to learning by establishing clear expectations for students.
Monitored student progress throughout the school year and provided feedback accordingly.
Encouraged positive behavior management strategies in the classroom.
Provided individualized instruction to meet the needs of each student.
Planned and implemented age-appropriate activities to engage pre-K and kindergarten students.
Facilitated small group activities to promote critical thinking skills in pre-K and kindergarten students.
Implemented classroom rules that foster respect among peers while ensuring safety.
Assessed student performance through observation, work samples, tests, and other measures.
Incorporated music into daily lessons to enhance creativity among pre-K and Kindergarten students.
Collaborated with parents and guardians to ensure a safe learning environment for all students.
Monitored student progress and provided feedback on assignments and assessments.
Established positive relationships with students by providing support when needed.
Taught children foundational skills in colors, shapes and letters.
Established indoor and outdoor safe play environments for toddler-age children.
Directed and supervised children during field trips and special activities.
Adapted instructional techniques according to student learning styles and progress.
Developed professional relationships with parents, teachers, directors and therapists.
Met with parents to discuss child behavior and academic progress.
Maintained student records according to rigorous confidentiality and privacy regulations.
Administered and documented results of student assessments.
Implemented behavior modeling and positive reinforcement into daily routines.
Communicated with parents regularly to maintain student progress, schedule meetings, and increase overall student happiness.
Observed children for signs of illness, injury, emotional disturbance, learning disorders, and speech problems.
Participated in workshops, trainings and conferences to improve educational skills.
Pre-K and Kindergarten Teacher
Pre-escolar Bilingüe Chenano
Marsella. , Bogota - Colombia
01.2013 - 12.2014
Participated in professional development opportunities to stay current on best practices for teaching young children.
Organized field trips to local attractions as part of the educational experience.
Developed and managed lesson plans according to curriculum guidelines.
Implemented differentiated instruction based on individual student abilities.
Maintained effective communication with administrators, colleagues, and families.
Ensured compliance with state standards for pre-Kindergarten education programs.
Utilized various teaching methods such as lectures, projects, discussions, demonstrations.
Engaged students in hands-on activities related to math, science, language arts.
Adapted instructional materials based on varying abilities of pre-K and kindergarten learners.
Established positive relationships with parents and guardians while maintaining professional boundaries.
Created an atmosphere conducive to learning by establishing clear expectations for students.
Monitored student progress throughout the school year and provided feedback accordingly.
Encouraged positive behavior management strategies in the classroom.
Provided individualized instruction to meet the needs of each student.
Planned and implemented age-appropriate activities to engage pre-K and kindergarten students.
Facilitated small group activities to promote critical thinking skills in pre-K and kindergarten students.
Implemented classroom rules that foster respect among peers while ensuring safety.
Assessed student performance through observation, work samples, tests, and other measures.
Incorporated music into daily lessons to enhance creativity among pre-K and Kindergarten students.
Collaborated with parents and guardians to ensure a safe learning environment for all students.
Monitored student progress and provided feedback on assignments and assessments.
Established positive relationships with students by providing support when needed.
Taught children foundational skills in colors, shapes and letters.
Established indoor and outdoor safe play environments for toddler-age children.
Directed and supervised children during field trips and special activities.
Adapted instructional techniques according to student learning styles and progress.
Developed professional relationships with parents, teachers, directors and therapists.
Met with parents to discuss child behavior and academic progress.
Maintained student records according to rigorous confidentiality and privacy regulations.
Administered and documented results of student assessments.
Implemented behavior modeling and positive reinforcement into daily routines.
Communicated with parents regularly to maintain student progress, schedule meetings, and increase overall student happiness.
Observed children for signs of illness, injury, emotional disturbance, learning disorders, and speech problems.
Participated in workshops, trainings and conferences to improve educational skills.
Education
Bachelor of Professional Studies - Docent
Universidad Monserrate
Bogota - Colombia
02-2011
Skills
Client relationship management
Safety standards
Problem resolution
Positive and professional
Calm demeanor
Adaptability and flexibility
Empathy and patience
Staff education and training
Script adherence
Customer relations
Charismatic
Respectful
I like to listen to people, and help solve their problems if it is within my reach