Front-end management professional with expertise in overseeing customer service, inventory management, and daily operations. Known for fostering team collaboration and driving results, adaptable to changing needs, and reliable in high-pressure environments. Skilled in staff training, conflict resolution, and ensuring exceptional customer experiences. Recognized for strong communication, leadership, and organizational abilities. Results-driven retail professional prepared to lead front-end operations with focus on customer satisfaction and operational efficiency. Adept at managing teams, streamlining processes, and enhancing overall store performance. Known for reliability, adaptability, and strong interpersonal skills essential for fostering positive work environment.
-Ensure pre-register shelves are properly stocked and all merchandise left at the register is returned to its proper location
-Make sure the items slid near the register are laid out according to the planogram
- Assist with/collect customer discount applications according to policy
-Count money in cash registers at the end of the working shift
- Maintain a safe and secure environment, adhering to all general safety, food safety, and security programs, guidelines and regulations
-Process and resolve on-site customer complaints
-Assess newly-hired cashier performance
-Take disciplinary action in case of violation of organizational rules and policies
-Train staff members regarding the security procedures to be followed in case of robberies, shoplifting and emergency situations
-Address direct HR-related issues to the Store Manager (employee requests, conflict resolution, employee complaints, employees certification and introductory orientations requests and scheduling)
-Fulfill any other tasks assigned by the Store Manager
-Train, supervise, oversee, manage cashiers, and ensure that they comply with the operating policies and procedures of the Company
-Maintain quality service by establishing and enforcing company standards; assess store condition and customer service levels, maintain a positive attitude and smile
-Inform cashiers on price changes, specials, and all changes in store policies and procedures affecting products and
services
-Troubleshoot the POS system; ensure prompt correction of pricing and scanning problems
-Coordinate tasks for cashiers to ensure smooth operation of the department
-Maintain all supplies that are necessary for proper department operations
-Perform general cashier duties, such as scanning items, collecting, and verifying payments
-Handle all transactions and corresponding documentation (i.e. refunds, employee discounts, price overrides, senior citizen discounts, and any other transactions requiring supervisory involvement)