Summary
Overview
Work History
Education
Skills
Activitiesandprograms
Languages
Timeline
Generic

Zargina Zulfanova

Brooklyn,New York

Summary

Front-end management professional with expertise in overseeing customer service, inventory management, and daily operations. Known for fostering team collaboration and driving results, adaptable to changing needs, and reliable in high-pressure environments. Skilled in staff training, conflict resolution, and ensuring exceptional customer experiences. Recognized for strong communication, leadership, and organizational abilities. Results-driven retail professional prepared to lead front-end operations with focus on customer satisfaction and operational efficiency. Adept at managing teams, streamlining processes, and enhancing overall store performance. Known for reliability, adaptability, and strong interpersonal skills essential for fostering positive work environment.

Overview

6
6
years of professional experience

Work History

Front End Manager

Netcost Market
10.2021 - Current

-Ensure pre-register shelves are properly stocked and all merchandise left at the register is returned to its proper location

-Make sure the items slid near the register are laid out according to the planogram

- Assist with/collect customer discount applications according to policy

-Count money in cash registers at the end of the working shift

- Maintain a safe and secure environment, adhering to all general safety, food safety, and security programs, guidelines and regulations

-Process and resolve on-site customer complaints

-Assess newly-hired cashier performance

-Take disciplinary action in case of violation of organizational rules and policies

-Train staff members regarding the security procedures to be followed in case of robberies, shoplifting and emergency situations

-Address direct HR-related issues to the Store Manager (employee requests, conflict resolution, employee complaints, employees certification and introductory orientations requests and scheduling)

-Fulfill any other tasks assigned by the Store Manager

-Train, supervise, oversee, manage cashiers, and ensure that they comply with the operating policies and procedures of the Company

-Maintain quality service by establishing and enforcing company standards; assess store condition and customer service levels, maintain a positive attitude and smile

-Inform cashiers on price changes, specials, and all changes in store policies and procedures affecting products and
services

-Troubleshoot the POS system; ensure prompt correction of pricing and scanning problems

-Coordinate tasks for cashiers to ensure smooth operation of the department

-Maintain all supplies that are necessary for proper department operations

-Perform general cashier duties, such as scanning items, collecting, and verifying payments

-Handle all transactions and corresponding documentation (i.e. refunds, employee discounts, price overrides, senior citizen discounts, and any other transactions requiring supervisory involvement)

Cashier

NetCost Supermarket
09.2021 - 10.2021
  • Communicate with customers and be friendly with them
  • Translate and communicate in Russian and Uzbek
  • Organize the bags and keep the register clean
  • Operated cash register to record transactions accurately and efficiently.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled cash with high accuracy and took care to check bills for fraud.

Cashier

Supermarket Goland Dried Fruits
06.2018 - 06.2021
  • Communicate with customers and be friendly with them
  • Translate and communicate in Uzbek and Tajik
  • Organize the groceries and keep the register clean
  • Operated cash register to record transactions accurately and efficiently.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Performed cash, card, and check transactions to complete customer purchases.

Education

Associate of Science - Finance

Borough of Manhattan Community College
Brooklyn, NY
09.2026

High School Diploma -

International High School at Lafayette
Brooklyn, NY
06.2021

Skills

  • Google Docs
  • Google Slides
  • Accident response
  • Operations Management
  • Google Sheets
  • Instagram
  • Snapchat
  • Whatsapp
  • POS system
  • Employee Supervision

  • Staff Supervision
  • Performance Improvements
  • Friendly
  • Optimistic
  • Sociable
  • Hard-working
  • Focused
  • Good listener
  • Responsible
  • Customer Service

Activitiesandprograms

  • IMentor, International High School at Lafayette, 01/01/19, Present, Participate in a technology-based mentoring program for high school students, Develop an ongoing relationship with an adult volunteer mentor via weekly emails and regular face-to-face meetings, Attend iMentor-sponsored events
  • ACE (Architecture, Construction, Engineering), 01/01/19, 01/01/20, Participate with ACE and learn about plans for buildings and places where things will be built
  • Student Volunteer, International High School at Lafayette, Service Learning course, 01/01/19, 12/31/19, Harvest Festival at P.S. 245: Coordinated elementary school Halloween activities for students, Thanksgiving Meal Service, St. Peter's Lutheran Church: Served meals to people struggling with homelessness
  • ESL Student Volunteer, P.S. 99, 01/01/16, 01/01/17, Volunteer as an assistant for the ESL teacher and help the students, Help the kids to participate in class, Check the students' tests and work

Languages

Uzbek
Native or Bilingual
Russian
Limited Working
Tadjik
Native or Bilingual

Timeline

Front End Manager

Netcost Market
10.2021 - Current

Cashier

NetCost Supermarket
09.2021 - 10.2021

Cashier

Supermarket Goland Dried Fruits
06.2018 - 06.2021

High School Diploma -

International High School at Lafayette

Associate of Science - Finance

Borough of Manhattan Community College
Zargina Zulfanova