Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zarhia Graham

Tifton,GA

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

10
10
years of professional experience

Work History

CNA

Glendale Center
02.2021 - 07.2023
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.

Shift Leader/CSR

Beauty Beat
01.2013 - 05.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.

Home Maker Companion

Emerest
01.2019 - 02.2021
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Provided mobility assistance such as walking and regular exercising.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Assisted disabled clients to support independence and well-being.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.

Education

High School Diploma -

Wilby High School
Waterbury, CT
06.2015

Skills

  • Recording Vital Signs
  • Medical Records Management
  • Activity Planning
  • Inpatient Care
  • Companionship and Emotional Support
  • Bed Making and Linen Changes
  • Calm Under Stress
  • Critical Thinking
  • First Aid
  • Active Listening
  • Understanding Customer Needs
  • Sales and Upselling
  • Medical Terminology Knowledge
  • Retail Sales Customer Service
  • Customer Relations
  • Microsoft Word

Timeline

CNA

Glendale Center
02.2021 - 07.2023

Home Maker Companion

Emerest
01.2019 - 02.2021

Shift Leader/CSR

Beauty Beat
01.2013 - 05.2022

High School Diploma -

Wilby High School

Similar Profiles

CREATE PROFILE
Zarhia Graham