Zari Edwards
Peachtree Corners,GA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Travel Agent
Bakkt (Third Party Service For Wells Fargo Travel)
07.2022 - 03.2023
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Followed up with customers to increase customer service with travel plans.
Employee Service Representative
Crawford And Company (6 Month Contract)
11.2021 - 05.2022
- Conducted employee follow-up calls and performed additional research to develop in-depth understanding of employee needs.
- Delivered accurate, consistent and timely responses to HR process, system and policy requests and maintained contact until request was resolved.
- Processed employee job and personal data into HR system and audited data entry and transactions for accuracy.
- Performed basic administration processing and approval of transactions, data input and verification of documentation.
Unemployment Claims Specialist
State Of Michigan Unemployment (Accenture)
09.2020 - 08.2021
- Assisted clients with completion of applications and paperwork.
- Communicated with people from various cultures and backgrounds on application process.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
Customer Service Representative
Marketforce Information Inc.
09.2019 - 03.2020
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Processed customer service orders promptly to increase customer satisfaction.
Auto ILR Claims Adjuster
State Farm
01.2019 - 05.2019
- Issued payouts to claimants.
- Documented all findings in concise reports.
- Examined photographs and surveillance and any other documents relating to claims.
- Negotiated with claimants to settle claims.
- Document details of car accidents and made sure customer was assisted by roadside assistance
- Coordinated with local body shops to assign repair jobs and obtained rental vehicles for customers for duration of restoration process.
Customer Service Representative
State Farm (Randstad) 1 Year Contract
05.2017 - 05.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
High School Diploma -
Glynn Academy
Brunswick, GA05.2013
Skills
- Book Transportation
- Manage Research
- Client Loyalty and Retention
- Tour Preparation
- Quality Control
- Senior Leadership Support
- Customer Relations
- Process Optimization
- Managing Multiple Tasks
- Auto Mechanics
- Claims Assessments
- Customer Inquiries
- Risk Assessment
- Customer Accounts Management
- Unemployment Claims
- Eligibility Determinations
- Verbal and Written Communication
- Customer Care
- Diagnostic Evaluation
- Database Maintenance
- Documentation Skills
Timeline
Travel Agent
Bakkt (Third Party Service For Wells Fargo Travel)
07.2022 - 03.2023
Employee Service Representative
Crawford And Company (6 Month Contract)
11.2021 - 05.2022
Unemployment Claims Specialist
State Of Michigan Unemployment (Accenture)
09.2020 - 08.2021
Customer Service Representative
Marketforce Information Inc.
09.2019 - 03.2020
Auto ILR Claims Adjuster
State Farm
01.2019 - 05.2019
Customer Service Representative
State Farm (Randstad) 1 Year Contract
05.2017 - 05.2018
High School Diploma -
Glynn Academy
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