Summary
Overview
Work History
Education
Skills
Timeline
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Zari Weaver

Watertown,WI

Summary

Highly proactive manager with 2 years of experience in team leadership in customer service industry. Background includes sales, management and customer service in fast-paced settings.

Overview

12
12
years of professional experience

Work History

Restaurant Manager

Outback Steakhouse
11.2022 - Current
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Led and directed team members on effective methods, operations, and procedures.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Managed staff schedules and maintained adequate coverage for all shifts.

Bar Server

Outback Steakhouse
01.2019 - 09.2022
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Answered customers' questions, recommended items, and recorded order information.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Hostess

Doolittles Woodfire Girll
05.2014 - 10.2018
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.

Team Member

JcPenny Portrait Studio - Current
05.2011 - 03.2014
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Contributed to team success by completing jobs quickly and accurately.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.

Education

General Studies

Madison College
Madison, WI

High School Diploma -

Lafollette High School
Madison, WI
06.2011

Skills

  • Food Inspection
  • Quality Management
  • Coaching Meetings
  • Labor and Food Cost Control
  • Employee Performance Reviews
  • Building Morale
  • Schedule Coordination
  • Order Accuracy
  • Active Listening
  • Strategic Planning
  • Customer Service Best Practices
  • Customer Satisfaction

Timeline

Restaurant Manager

Outback Steakhouse
11.2022 - Current

Bar Server

Outback Steakhouse
01.2019 - 09.2022

Hostess

Doolittles Woodfire Girll
05.2014 - 10.2018

Team Member

JcPenny Portrait Studio - Current
05.2011 - 03.2014

General Studies

Madison College

High School Diploma -

Lafollette High School

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Zari Weaver