Zaria Cooper
Austin
Summary
Dynamic Human Services Specialist II with a proven track record at Texas Health and Human Services Commission, excelling in disaster response and resource coordination. Adept at crisis counseling and interagency collaboration, I effectively enhanced community resilience during crises, ensuring timely support for vulnerable populations. Strong communicator and problem solver committed to impactful service delivery.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Human Services Specialist II
Texas Health and Human Services Commission
Austin
08.2024 - Current
- Collaborated with FEMA on disaster relief initiatives for Austin, Texas, addressing recent flooding and heat waves.
- Managed operations primarily for Travis County to facilitate effective response efforts.
- Supported state-level disaster relief programs to enhance community resilience during crises.
- Coordinated resources and assistance distribution in partnership with FEMA for affected areas.
- Counseled individuals struggling with addiction issues related to substance abuse or mental health diagnoses.
- Collaborated with other professionals to ensure coordination of care between multiple agencies and providers.
- Attended court hearings as an advocate for disabled individuals needing assistance with legal matters.
Case Manager
The Legal Connection, Inc.
Austin
07.2024 - 08.2024
- Managed up to 214 record retrieval orders, ensuring accuracy and timeliness.
- Attended court hearings as a representative of the organization when needed.
- Participated in interdisciplinary team meetings to discuss treatment options.
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Supervised two case assistants to optimize collection of order components.
- Served as primary case manager for The Legal Connection, enhancing operational workflow.
- Collaborated with team members to maintain high standards of service delivery.
Standardized Test Scorer
Data Recognition Corporation (DRC)
Williamsport
08.2023 - 05.2024
- Test scorer for all Pennsylvania counties' public schools from grades 3-12.
- Assisted with training new Test Scorers on proper scoring techniques.
- Compiled results of testing into comprehensive reports.
Data Entry Lead
CENTRAL SUSQUEHANNA OPPORTUNITIES
Williamsport
08.2019 - 01.2023
- Executed data entry tasks for Lycoming County Assistant Office to ensure accurate records.
- Maintained accurate records of all data entered into the system.
- Developed and implemented training programs for new data entry staff members.
- Analyzed customer needs and recommended solutions that would increase productivity of the department.
- Monitored performance metrics to identify areas for improvement and provided feedback to staff.
- Created reports summarizing data entry activities, including time frames, volume of entries, errors.
- Provided assistance to community members regarding low-income housing options.
- Facilitated communication between clients and housing resources to streamline support services.
Phlebotomist
Freedom Plasma
12.2021 - 08.2022
- Experienced phlebotomist with five years in blood banking environments.
Conducted safe blood draws while adhering to health protocols.
Kept meticulous records of donor interactions and contributions.
Worked alongside healthcare professionals to streamline processes and enhance service delivery. - Educated patients on proper blood draw techniques.
- Maintained accurate records of collected specimens and test results.
- Collected specimens from pediatric, adult, geriatric, and special needs patients.
Human Resources Generalist
ECM Energy Services
Williamsport
03.2018 - 12.2020
- Maintained comprehensive employee records for all DOT drive personnel.
- Oversaw containment and traffic control pilot files to ensure compliance.
- Managed onboarding processes for new hires to facilitate smooth transitions.
- Coordinated employee benefit enrollments to maximize participation.
- Tracked attendance through meticulous timekeeping sheet management.
- Scheduled annual education sessions and 401k enrollment for employees.
- Monitored payroll and federal deductions to ensure accurate compensation.
- Organized and maintained all employee files for easy access.
- Developed and maintained job descriptions, performance evaluation forms, employee handbooks, and other HR related documents.
- Provided guidance on labor laws and regulations to ensure compliance with applicable federal, state and local rules.
- Organized company events such as team building exercises or holiday parties to foster a positive work environment.
Human Resources Assistant
Rose View Nursing and Rehabilitation Center
Williamsport
03.2019 - 03.2020
- Executed background checks and drug screenings for new hires.
- Compiled reports related to personnel activities such as attendance tracking, turnover rates, disciplinary actions.
- Updated employee database with changes in job title, salary information or contact details.
- Advised managers on best practices related to performance management processes.
- Tracked onboarding processes and interview scheduling with managers.
- Maintained educational records for medical staff to ensure compliance.
- Supervised over 50 medical staff members, fostering a collaborative environment.
Patient Care Technician
UPMC
Williamsport
03.2017 - 01.2019
- Executed medical office tasks, including document filing and appointment management for patients..
- Responded quickly in emergency situations by providing appropriate first aid measures.
- Administered prescribed medications under the supervision of a Registered Nurse.
- Participated in quality improvement activities within the department.
- Assisted with patient transfers from bed to wheelchair or stretcher as needed.
- Explained treatment procedures to patients and their families.
- Assisted patients with activities of daily living, including bathing, dressing and grooming.
Education
Bachelors - Pre-Law
Penn State University
State College, PA06-2020
Skills
- Disaster response
- Resource coordination
- Crisis counseling
- Vital signs
- Transcription
- Laboratory experience
- Case management
- Data entry
- ICD-10
- Triage
- Microsoft Outlook
- Office management
- Phlebotomy
- Personal assistant experience
- Recruiting
- Negotiation
- QuickBooks
- Accounting
- Medical records
- Legal drafting
- Legal research
- Venipuncture
- Patient care
- Proofreading
- EMR systems
- Epic
- Host/Hostess
- Adobe Acrobat
- Medical coding
- Medical billing
- Anatomy knowledge
- Hospital experience
- CPT coding
- Employee orientation
- Social work
- Medical terminology
- Medical office experience
- Insurance verification
- Nursing
- Management
- Phone etiquette
- Legal advocacy
- Interagency collaboration
- Data analysis
- Team leadership
- Effective communication
- Problem solving
- Conflict resolution
- Community outreach
Certification
CPR Certification
CEI Cyber Security Certification
- I am a certified CEI Information's Spectilest for Cyber Security with Google as May 2025
Timeline
Human Services Specialist II
Texas Health and Human Services Commission
08.2024 - Current
Case Manager
The Legal Connection, Inc.
07.2024 - 08.2024
Standardized Test Scorer
Data Recognition Corporation (DRC)
08.2023 - 05.2024
Phlebotomist
Freedom Plasma
12.2021 - 08.2022
Data Entry Lead
CENTRAL SUSQUEHANNA OPPORTUNITIES
08.2019 - 01.2023
Human Resources Assistant
Rose View Nursing and Rehabilitation Center
03.2019 - 03.2020
Human Resources Generalist
ECM Energy Services
03.2018 - 12.2020
Patient Care Technician
UPMC
03.2017 - 01.2019
Bachelors - Pre-Law
Penn State University
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